Senior IT Support Engineer 211734

Location: Belgium Zaventem JobID: 211734 Contract type: Standard Business Unit: System Engineering & Technicians

Life on the team
Are you passionate about IT and dealing with customers at all levels Do you have hardware/software breakfix experience
If so then we would like to discuss your next career move!

We are currently seeking a senior IT Support Engineer to join the Lab Computerized System Integration team at our client in Rixensart.

This team is responsible for the installation configuration of Lab Computers directly or indirectly linked to analytical equipment used in R&D Lab CSI team has 2 fields of expertise: Lab Computer and Lab Data.

What youll do

Key activities:

• Be responsible of Helpdesk for Lab systems using existing Ticketing system
• Ensure Hardware troubleshooting and possible replacement or repair
• Ensure OS troubleshooting leading to correction or restaging
• Ensure Software troubleshooting leading to correction or reinstallation
• Ensure Troubleshooting for data transfer issues
• Provide Guidance and coaching for the usage of data storage solutions
• Escalate complex and GxP impacting issues to internal experts

For Lab Computers:

• Connect new equipment / computer to network (domain antivirus etc. computer provided in combination with the lab instrument
• Configure analytical software (functionalities activation customization etc.
• Collaborate with Equipment vendor for equipment commissioning maintenance of the Equipment
• Document software Installation and configuration
• Document if applicable and required Disaster Recovery Plan (DRP) and/or BackupandRestore plan
• Complete ALCOA assessment (Data Integrity)
  • only for nonGxP systems
  • deploy quick win mitigations if technically feasible
• proceed to technical software configuration and document as Technical Expert in the system validation process (CSV for GxP systems) including deployment of mitigation or remediation for Quality and Data integrity gaps and nonconformities
• ensure applicative access management setup for GxP systems operating system and/or software level
• ensure change control management and documentation for critical activities or GxP systems software

For Lab Data:

• Assess generated data types volumes for new system (Raw Data Meta Data Log file Audit trail)
• Support scientists in the identification of primary records and critical data to be secured
• Identify accurate data transfer and data storage solutions (existing solutions)
• Configure of data transfer and data storage solutions
• Document data transfer and data storage processes in a User Guide

Supportactivities

• use existing ticketing system

• encode all activities progress status resolutions
• create a corresponding knowledge base to improve efficiency continuity quality
• provide Metrics and KPI to Manager being understood that the KPI shall be determined by both Parties in the course of Statement of Work namely according to

• categories (troubleshooting/bug adaption/improvement)
• response time resolution time
• volume of tickets treated/closed on hold tickets

Additional Services
Potential Additional Services:

• Upgrade of Operating Systems (e.g. Win7 to Win10
• Upgrade of Software versions
• Setup of complex systems (ClientServer architecture)
• Local coordination of Networkrelated projects for Lab facilities (network upgrade)
• SME for audit and inspection
• Review and/or revamping of Lab Computer integration solutions and processes in collaboration with TECH and QA
  
• Organization and rollout of Proof of Concepts
• Documentation of new solutions processes functionalities
• Review and/or revamping of Data Transfer and Data Storage solutions
• Organization and rollout of Proof of Concepts
• Documentation of new solutions processes functionalities
• Definition of new data storage solutions in collaboration with Endusers Tech and QA

In addition to lab computer integration Services which is the core business of the team you will also support and guide for lab systems either at Hardware Operating Systems or Software level.

Services are onsite from Monday to Friday (except public holidays andcompany closure periods) from 7:30 to 17:00.

What youll need

• Minimum of 2 years experience in a similar role
• Drivers license
• Experience pharmaceutical sector
• Good knowledge of the most used IT tools
• Able to follow up on incidents/requests & to set priorities
• Customer oriented service minded and resultoriented
• Teamplayer mentality and collaborative mindset
• Continual Service Improvement
• We request a fluent command of English and French Dutch is a plus.

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.

We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.

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