Technical Analyst - Network L
Technical Analyst - Network L
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Job Description
Location: IN Bangalore 24/7 JobID: 209143 Contract type: Standard Business Unit: System Engineering & Technicians
Life on the team
Its an exciting opportunity for a technical role in Computacenters dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter youll get to know the work lifestyle and culture of Computacenter in no time.
What youll do
Perform technical activities either remotely or at customer site to meet business and customer requirements.
Coordinate teams delivering basic work packages in line with company process to meet business and customer requirements.
Analyse Document and report on work completed to ensure compliance with Company and Customer Procedures.
Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
Maintain best practice procedures and guidelines to ensure consistent compliance to customer and company procedures.
Provides guidance and advice to less experienced colleagues to ensure consistent approach.
Escalate issues in line with company processes to ensure customer demands are met.
Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
Evaluate escalations and resolve appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Identify own development needs in line with business objectives.
Acts as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
What youll need
4 years experience in managing maintaining and troubleshooting large enterprise network environments.
CCNA desired.
Handson experience on Routing & Switching
Working knowledge and be able to troubleshoot the Wireless Controller (Cisco/Aruba) Cisco Prime/HP IMC Lightweight AP Standalone AP indoor/outdoor AP
Able to troubleshoot the functions and operations of gateway redundancy protocols (i.e. HSRP VRRP NSRP and GLBP) configurations.
Able to configure and verify router hardware and software operation using all commands.
Knowledge of RADIUS/TACACS tools like Cisco ACS ISE
Knowledge of authentication technologies (Cisco TACACS and / or RSA).
Working experience in ITIL process
Able to update all documentation and systems as required following resolutions.
Able to follow the various Escalation Matrices (i.e. Vendor Internal and Customer).
Experience in working with Global client
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation and enabling people and their businesses.
About us
Computacenter is a leading independent provider of IT infrastructure services with about 20000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.
We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
Required Experience:
IC
Employment Type
Student
