Company Overview
ORRA Fine Jewellery is Indias finest diamond jewellery retail chain with a network of 89 stores across 34 cities and 5 global design centres. Headquartered in Mumbai and employing betweenindividuals ORRA is a prominent figure in the retail industry. More details can be found on our website: ORRA Fine Jewellery.
Job Overview
We are seeking a Senior Store Manager to lead our Mumbai location. This fulltime position demands a professional with a work experience of up to 10 years in a similar role. The successful candidate will play a pivotal role in driving sales managing store operations and ensuring customer satisfaction.
Qualifications and Skills
- Proven leadership skills with the ability to manage mentor and motivate a store team effectively.
- Strong background in customer service with a keen focus on providing an exceptional shopping experience.
- Demonstrated experience in sales management including the ability to achieve and exceed sales targets.
- Proficient problemsolving abilities with a strategic approach to overcoming challenges and obstacles.
- Sales drive and enthusiasm for the retail jewellery industry capable of inspiring the team and customers alike.
- Experience in implementing Below The Line Advertising strategies to drive store traffic and promotions.
- Excellent communication and interpersonal skills for effective interactions with clients team members and stakeholders.
- Analytical skills to interpret sales data identify trends and make informed business decisions.
Roles and Responsibilities
- Oversee daily store operations to ensure smooth and efficient functioning.
- Lead mentor and develop the store team fostering a collaborative and highperformance work environment.
- Drive sales targets by implementing effective sales strategies and monitoring progress.
- Ensure an exceptional customer experience through high standards of service and a welcoming store environment.
- Handle customer inquiries complaints and feedback professionally to maintain customer satisfaction.
- Manage inventory levels ensuring stock availability and accurate recordkeeping.
- Implement Below The Line Advertising initiatives to boost store visibility and attract customers.
- Analyze sales data and market trends to make informed decisions and improve store performance.
Required Experience:
Manager