Sales Support Representative II
Sales Support Representative II
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Salary Not Disclosed
1 Vacancy
Job Description
Position : Sales Support Representative II
Location : Stuart FL
Duration : 12 Months contract
Total Hours/week : 40.00
1st Shift
Shift timings: 8:305 and one night 9:30am6:00pm EST
Description:
Position Purpose:
- To obtain the necessary documentation from physicians to substantiate a patients need for medical supplies for submission to their insurance.
Primary Duties and Responsibilities:
- Professionally contact physician office staff via phone fax and/or email in order to obtain medical documentation
- Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
- Ability to identify and professionally resolve customer service related issues
- Works in conjunction with Sales Ops to identify and support customer service related initiatives as defined by company goals and objectives
- Meets or exceeds daily weekly and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by their direct supervisors
- Adhere to phone activity/compliance standards to include Medicare guidelines HIPAA ACW and minimum call volumes.
- Track daily production and submit daily sales logs to direct supervisor
- Ability to work within Special Projects Progress Notes and/or Service Tickets Team as business needs may indicate
Ancillary Duties and Responsibilities:
- Fosters positive interactions for physicians office staff with Liberator Medical Supply Inc. to aid in the facilitation of continued long term working relationships
- Maintain a positive work atmosphere that embodies Liberators philosophyProfessional excellence teamwork and integrity.
- Performs other duties and tasks as assigned
Reporting Relationship Responsibilities:
- No supervisory responsibilities
- Provides work direction only
- Provides work direction plus has responsibility for hiring promotions transfers performance management discipline and discharge.
Minimum Requirements or Qualifications:
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
Education/Experience:
- High School Diploma or general education degree (GED); 23 years prior Medical Industry experience with call center or customer service and/or 12 months18 month prior exp. as an representative with a minimum performance level of meets expectations.
Skills:
Language:
- Ability to read analyzes and interprets medical supply publications technical procedures and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management team members and/or customers.
Math:
- Ability to calculate figures and amounts such as discounts interest commissions proportions and percentages.
- Ability to apply intermediate math skills.
Reasoning:
- Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
- Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.
Computer:
- Knowledge of Microsoft Office Applications Access or other database software.
Telecommunications:
- Ability to utilize or knowledge of call center telecommunications software
Licensure or Certifications required:
- No certifications required
Work Requirements:
- Ability to work some evening shifts weekends and overtime as needed
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee is frequently required to walk sit; use hands to finger handle or feel and talk or hear.
- The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.
Work environment:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this position the employee performs tasks in a temperature controlled office environment under normal office conditions.
- The noise level in the work environment is usually moderate.
- The work environment involves minimal exposure to hazards or physical risks which require following basic safety precautions.
Required Experience:
Unclear Seniority
Employment Type
Full Time
