SD-WAN 3rd Line Engineer
SD-WAN 3rd Line Engineer
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Job Description
Third Line Shared Service Support Engineer (SDWAN)
Bracknell (BRA01 or Basingstoke (BSN01
Are you proactive determined Third Line support engineer with proven handson skills Can you adapt to new challenges and work flexibly across multiple accounts within a large support team Do you want to shape your world and change the way the world works Do you want to collaborate and achieve together with committed people to deliver an effective third line service to high levels of customer satisfaction This is your world and your opportunity to shape it for the better.
Your role
We are looking for a 3rd Line Shared Service Support Network Engineer (SDWAN) to work collaboratively across our accounts within the SDWAN shared service. Your role will involve direct technical support for services in the SDWAN team as part of the 3rd Line Team and assist in the daytoday operations and duties of the SDWAN Service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop and enhance their diagnostic skills / capability.
Your role will involve Network Monitoring & Event management via Orchestrator tools
Detailed investigation and Diagnostics
Create workarounds solutions and mitigations for identified issues.
identified issues requiring more detailed and indepth analysis and escalate to product manufacture.
The reception of escalated customer fault reports and technical enquiries. Analysis investigation and production of support solutions relating to the deployed equipment or service.
To perform remote diagnostic tests where applicable to aid primary fault rectification
To ensure all work performed complies with the Companys quality requirements and ISO9000.
Pre configured equipment for customer installation.
Implement Approved Configuration Changes
Assist in Collation of Performance & Availability Data
Test and development within the PreProduction environment and rollout to the Production environment
Your experience
Experience working in a 3rd NOC support group.
Networking SME
Ideally Have knowledge of MS Service Center Support tool SDWAN Cisco Viptela and Juniper Routers
Thorough knowledge of network technologies relating to Cisco/Juniper product set would be preferable.
Ideally have been in a support role in a WAN environment i.e. has knowledge of IP Routing SDWAN solutions Cisco Viptela encryption edge virtualization (VMWare or Adva)
This role will require you to become security cleared to a high level. Please visit National security vetting: clearance levels GOV ()
Please note: Its still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in. This could be the next opportunity for you.
Your benefits:
25 Days annual leave plus public holidays 3 flexible)
Pension Double matching contributions of up to 10
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work employee discounts
Employee assistance programme / virtual GP
Recruitment process
The recruitment process consists of two stages of interviews.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader a Times Top 50 employer for Gender Equality a Top 75 employer for Social Mobility accredited with the Living Wage Foundation and a signatory for the Race at Work Charter but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer.
We are people centric:Our hybrid work environments enable you to Be Completely You.Our active peopleled Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion
#LifeatFujitsu #DNS #Networks
Employment Type
Full-Time
