Technology Support II - Tech Ops
Technology Support II - Tech Ops
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$ 85500 - 130000
1 Vacancy
Job Description
Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Corporate Sector and Employee Platforms you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure endtoend application or infrastructure service delivery supporting the business operations of the firm.
- Improve operational stability and availability through participation in problem management.
- Monitor production environments for anomalies and address issues utilizing standard observability tools.
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders.
- Identify trends and assist in the management of incidents problems and changes in support of full stack technology systems applications or infrastructure.
- Provide comprehensive Windows system production support to our global virtual desktop infrastructure.
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
- Lead and participate in performance tests; identify bottlenecks opportunities for optimization and capacity demands.
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services.
- Knowledge of applications or infrastructure in a largescale technology environment on premises or public cloud.
- Exposure to observability and monitoring tools and techniques Such as Splunk.
- Strong knowledge and proficient on general Windows servertechnology and environment with Active Directory Group Policy DHCP DFS Profile Management in a highly secured setup.
Preferred qualifications capabilities and skills
- Knowledge of one or more general purpose programming languages or automation scripting Such as PowerShell and Splunk for data Analysis.
- Ability to support and help troubleshoot issues for high profile customers and end users utilization standard tools such as procmon fiddler director etc.
Employment Type
Full-Time
