Coordinator of Student Support and Case Management

Title:Coordinator of Student Support and Case Management

Division: Student Affairs

Department: Dean of Students

FLSA Status:Exempt

Salary Range:$50000 $51000/Annual Salary

EEO Job Group:2 E2

Position Summary

The University of Southern Indiana is accepting applications forCoordinator of Student Support and Case Management.

The Coordinator of Student Support & Case Management works with complex student situations that have impacted the students ability to successfully function in the University community or in which the student has been disruptive to the community and requires significant behavioral changes to remain in or return to the University. This position is highly collaborative and plays an active role in nonclinical student case management by developing and implementing both long and shortterm response plans.

Areas of concern include but are not limited to; transition physical and mental health student safety personal crisis and integration into campus life. The Coordinator does not provide therapy; rather the Coordinator will help facilitate a students access to and appropriate utilization of University and/or community services while coaching students toward appropriate selfcare selfmanagement and selfadvocacy. This position reports directly to the Dean of Students and works collaboratively with members of various Student Affairs and academic offices the CARE Team and other on and offcampus colleagues and partners.

Duties/Responsibilities

Management and Administration:

• Attend CARE Team meetings prepare CARE tag report provide overview of student case and serve as a recorder.
• To ensure continuity of care coordinate and track referrals to internal units such as Academic Advising Centers Academic Skills Career Counseling Student Support Services Counseling and Psychological Services USI Deaconess Clinic Housing and Residence Life Student Conduct and Community Standards Financial CARE Team Financial Aid Registrar Disability Resources Institutional Equity office Athletics Public Safety etc.
• Coordinate student transitions from USI services to external community providers (e.g. psychiatric/psychological treatment services alcohol and drug treatment services etc.
• Maintain a system of follow up for students who have been referred to campus or community resources including providing services to encourage compliance with recommendations and care plans.
• Maintain accurate case management records in Maxient.
• Work collaboratively as a Maxient data base manager/user to develop forms memos and other communications and reports as it relates to tracking CARE reports and cases.
• Input maintain and update information regarding cases and inquiries in respective databases.
• Conduct regular followup with students.
• Serve as the primary institutional contact for absence notifications to faculty for students experiencing extended absences due to illness hospitalization or loss.
• Coordinate any tracking or tracing during a pandemic or endemic as determined by departmental or university protocols.
• Document pertinent information in a database and conduct data entry into systems while adhering to protocols for completeness and timeliness.
• Collaborate and coordinate with a team of professionals and case managers to efficiently complete contact notification and monitoring of assigned contacts. Inform the team (when applicable) and supervisor when attempts to communicate with a contact are unsuccessful.

Assessment and Outreach:

• Develop and implement methods to evaluate the effective/success of the program.
• Collaborate with Dean of Students to track and record measures of student success (e.g. retention progression graduation rates).
• Assist with the development of outreach efforts to expand awareness for the CARE Team as well as outreach directed toward encouraging appropriate positive student behavior.
• Serve on Universitywide and Student Affairs committees and task forces as needed.
• Work closely with Institutional Equity to assist a students with understanding and navigating any investigation process and subsequent Student Conduct process. Assistance with requests for interim measures and support through the Title IX Coordinator attend meetings and hearings as support to the student if requested.
• Serve as a designated employee and Campus Security Authority of the University who has responsibility to notify proper authorities when an incident of sexual misconduct or other crime is reported. Disclose status and responsibilities to students meeting with the Coordinator.
• Once trained serve as a hearing officer for student conduct cases as needed.
• Serve as an investigator when needed to look into any student activities as directed by the Dean of Students.
• Other duties as assigned.

Required Knowledge and Skills

• Bachelors degree in communication psychology social work applied behavioral science or related field with three years of professional work experience OR Masters degree in communication psychology social work applied behavioral science or related field.
• Experience working with or supporting people in high need who are emotional or experiencing crisis.
• Demonstrated ability to work cooperatively with others in a multidisciplinary team environment.
• Demonstrated ability to work collaboratively with a diverse population of students staff faculty administrators and other members of the community.
• Excellent written and oral communication skills.

Preferred Knowledge and Skills

• Prior work experience in a university setting.
• Familiarity with referral processes and typical campus resources.
• Experience providing consultation to university faculty staff and administration.
• Experience working with a student conduct database software such as Maxient.
• Experience managing confidential and sensitive information.
• Working Knowledge of college developmental and mental health issues including dual diagnoses.
• Demonstrated skills in any number of crisis support areas such as but not limited to; suicide prevention and interventional work sexual survivor support work or crime victim advocacy.
• Current knowledge and experience applying best practices and appropriate legal/procedural regulations related to addressing students of concern.
• Proven ability in assisting people in unbiased reflection on behavior decisionmaking and community membership.
• Demonstrated ability to analyze complex situations.

Regular Work Hours/Travel Requirements

• Standard hours are Monday through Friday 8:00am to 4:30pm.
  
  
• Must be able to work irregular or extended hours nights and weekends included as needed.

About USI

The University of Southern Indiana is a public higher education institution located on a beautiful1400acre campus in Evansville IN. We offer employees exceptional benefits! Benefits for thisposition include:

• Affordable medical dental vision life and short term and longterm disability insurance plans.
• Retirement plan where the University makes the total contribution equivalent to 11 of annual salary.
• Full tuition fee waiver for employees/75 for spouses and dependent children.
• Vacation and sick time
• Holiday pay
• Free access to Recreation Fitness & Wellness Center.
• Access to oncampus University Health Center and Dental Hygiene Clinic.

For more information about the benefits that USI offers please visit Process