Guest Services Manager-Nova Wild Zoo
Guest Services Manager-Nova Wild Zoo
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Manage the daytoday operations of the guest services department including ticketing memberships guest relations and gift shop.
- Hire train and supervise guest services staff ensuring they deliver excellent customer service and adhere to zoo policies and procedures.
- Develop and implement strategies to enhance the guest experience increase visitor satisfaction increase revenue and promote repeat visitation.
- Oversee the ticketing system including pricing promotions and sales reporting under direction of the zoo ownership.
- Ensures efficiency of ticketing field trips and special events. Relays guest feedback and interacts with guests to obtain feedback.
- Coordinate the implementation of membership programs including recruitment retention and benefits administration.
- Serve as a liaison between guests and other zoo departments to address inquiries complaints and special requests.
- Collaborate with marketing facilities and animal care teams to plan and execute special events promotions and educational programs.
- Monitor guest feedback and implement improvements based on survey data and visitor comments.
- Maintains and over sees guest services budget and coordinates with owners on expenses.
- Ensure compliance with safety regulations and accessibility standards to provide a welcoming environment for all guests.
- Experience in crisis mitigation and prevention
- Cross trains with animal care teams and facilities teams to assist where needed.
- Other duties as assigned.
- Bachelors degree in Hospitality Management Business Administration or related field (preferred).
- Previous experience in guest services hospitality or customer service management preferably in a zoo museum theme park or similar environment.
- Strong leadership and communication skills with the ability to motivate and inspire a team. Experience with scheduling and implementing disciplinary action.
- Excellent organizational and problemsolving abilities with a focus on attention to detail.
- Experience managing and making budgets.
- Proven revenue generating skills and mindset.
- Experience working with vendors and coordinating with gift shop manager to increase revenue and sales throughout the park.
- Proficiency with square point of sale systems
- Proficiency in Microsoft Office Suite.
- Ability to work weekends holidays and evenings.
- Passion for wildlife conservation and environmental education.
- CPR and First Aid certification (preferred).
- Healthcare matching 401k paid time off
Required Experience:
Manager
Employment Type
Full Time
