IT Technician
IT Technician
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS Information Technology (IT)Management Level
Senior AssociateJob Description & Summary
12 months max term contract
Sydney Onsite/Full time Senior Associate
Assist in maintaining and administering IT systems and infrastructure ensuring optimal performance and reliability.
Support developers by managing structured environments and deployment processes fostering a productive development ecosystem.
About the Role
Our Tech Hub team is expanding and were looking for an IT Technician to join our vast community of solvers. The Tech Hub team brings our purpose to life by enabling our companys businesses to achieve their technology driven goals. The work undertaken in Tech Hub covers a range of areas from leading and supporting the company through to the build or adoption of new technology to protecting against risk and delivering valuable data insights that transform our technology capabilities
This team provides technical support and troubleshooting for endusers and IT systems.
As a Support Officer you will provide secondline support handling more complex technical issues and working closely with other IT teams to ensure the smooth operation of ITsystems. You will also assist with the maintenance and administration of IT infrastructure.
Youll help solve complex problems by using your skills in:
Demonstrating experience in a technical support role.
Demonstrating experience in troubleshooting hardware and software issues.
Demonstrating experience with system administration and maintenance.
Understanding of network infrastructure and protocols.
Providing proficiency in various operating systems and software applications.
Understanding of integration and automation.
Understanding of DevOps.
Providing advice to others as a technical expert who uses specialised skills.
Solving more complex task problems leveraging basic experience analysis specific guidance provided and judgement.
Providing daily direction and supervision for more junior members of the team (if applicable).
Planning priorities for the year and manage your own responsibilities and workload based on direction.
Completing bigger tasks with direct contribution to large projects and/or lead small scale improvements.
In our Tech Hub team your impact will be seen by:
Providing 2nd and/or 3rd level support resolving complex technical issues.
Logging and tracking 2nd and/or 3rd level support requests ensuring timely resolution.
Assisting with the maintenance and administration of IT systems and infrastructure.
Reviewing and overseeing documentation including: guides FAQs and knowledge based articles.
Collaborating with other IT teams to ensure seamless service delivery.
Performing effective Incident resolution Problem Determination and Root Cause Analysis in accordance with Service Level Agreements (SLAs).
Conducting system analysis configuration management and developing improvements for system software performance availability and reliability.
Providing guidance and support to firstline support staff.
Working with other IT teams to resolve systemwide issues.
Understanding the impacts of upcoming enhancements to the environments.
Supporting developers by enabling structured and managed environments and deployment processes.
Documenting and reviewing requirements processes and procedures.
Creating and managing DevOps pipelines for the firm.
Youll also make an impression with these key personal attributes:
Curiosity: A natural curiosity and eagerness to learn explore new ideas and see past the status quo.
Collaboration: A natural collaborator suited to work in a collaborative culture with a diverse and talented team that values collaboration constructive challenging and mutual respect.
Challenge: Demonstrates the capability to question and challenge ideas decisions and processes in a constructive manner fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions.
Value Driven: Demonstrates a strong commitment to ethical principles and organisational values ensuring that all actions and decisions align with the companys mission and integrity standards.
Friendly and approachable with a strong customer service orientation.
Patient and able to explain technical concepts to nontechnical users.
Reliable and dependable.
Willingness to learn and grow in the Support Team and keep abreast with industry trends
About PwC
At PwC we are a humanled techpowered community of solvers. We approach problems with curiosity collaboration and willingness to challenge the status quo to develop innovative solutions in partnership with Australian businesses and notforprofits. Together we strive to make a positive impact and drive meaningful change.
Thats where our people come in. Whether youre just beginning your career or have plenty of experience under your belt we believe your unique perspective can help us to deliver valued insights that make a real impact. Here youll be surrounded by peers who have your back and leaders who support you in an environment that encourages continuous learning and growth.
Your benefits
Health and lifestyle perks like a wellness credit and discounted memberships.
Worldclass development opportunities to accelerate your career.
Strong mentors meaningful work and plenty of networking opportunities.
Dress for your day so you can feel confident and comfortable for whatever your day has in store for you.
Our commitment to diversity and inclusion
We empower our people to use their creativity authenticity and human differences to be champions of change and challenge our thinking. At PwC we understand that diverse perspectives are necessary for solving complex problems. We believe that for diversity to truly flourish it must be nurtured in an inclusive environment. Thats why we are committed to fostering a workplace where everyone feels valued to thrive.
PwC is committed to making our recruitment processes inclusive so if you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process please let us know.
Mel Taclay is the Recruitment Manager for the role. As the team experiences high volumes of applications we appreciate your patience to allow for a timely and fair process for all.
No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Artificial Intelligence Business Technology Cloud Disaster Recovery Communication Creativity Database Disaster Recovery Data Warehousing Disaster Recovery Disaster Recovery Disaster Recovery Solution Development Embracing Change Emotional Regulation Empathy Enterprise Architecture Hardware Troubleshooting Incident Management and Resolution (IMR) Inclusion Intellectual Curiosity IT Business Strategy IT Operations IT Operations Management IT Performance Management 20 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
