Pet Owner Learning Specialist
Pet Owner Learning Specialist
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Job Description
Job Level:
Technical LeadershipT1Job Description:
Pet Owner Learning Specialist
T1
The Pet Owner Learning Specialist will be responsible for building maintaining and optimizing our knowledge base ensuring accurate relevant and easily accessible information for ourNutritional Advisors. You will work closely with subject matter experts product teams and other stakeholders to create and manage knowledge articles ensuring a positive selfservice experience.
What are we looking for
Minimum
- Bachelors degree in Business Science or related field
- 13 years of experience in training development and/or communication
- Proven experience in knowledge management content creation or a related field
- Proven track record bringing vision and story to life. Through presentation and collaborative relationships
- Proficient in Microsoft Suite
Preferred
- Experience using Sales Force Administrator or Developer certification
- Ability to think critically recognize and anticipate problems (both technical and operational) and identify and implement the best solutions in a timely manner
- Ability to thrive in an ambiguous environment
What will be your key responsibilities
- Collaborate with subject matter experts to create and ensure knowledge articles are uptodate and accurate. Develop and deliver training materials for users on how to access and utilize the knowledge base.
- Organize and categorize knowledge articles within the Salesforce Knowledge platform and identify areas for improvement. Implement and maintain search optimization strategies for the knowledge base.
- Maintain proficiency and accuracy of knowledge materials in key systems ensuring agents are trained in best practices. Identify opportunities for technology upgrades in quality tools and collaborate with project managers quarterly to improve interaction management.
- Conduct training sessions to help team members achieve performance objectives by collaborating with Team Leads and Line Managers to identify skill gaps and development opportunities.
- Ensure timely preparation and of onboarding classes. Conduct knowledge assessments shadowing reviews and feedback sessions to refine content based on new hire performance. Partner with Line Managers for regular reviews and detailed reporting on onboarding effectiveness. Develop and maintain a standardized approach to training onboarding and feedback.
What can you expect from Mars
Work with diverse and talented Associates all guided by The Five Principles.
Join a purpose driven company where we are striving to build the world we want tomorrow today.
Bestinclass learning and development support from day one including access to our inhouse Mars University.
An industry competitive salary and benefits package including company bonus.
Orgnaization with strong focus and encouragement for individual persona and professional development and growth. Opportunities to grow within role and explore all that our global organization has to offer.
Skills:
Action Planning Commercial Acumen Customer and Market Analysis CustomerFocused Data Collection and Analysis Masters Service Conversations Planning and Organizing Policy and Procedures Strengthens Customer Connections Verbal CommunicationCompetencies:
Collaborates Communicates Effectively Customer Focus Ensures Accountability Manages Complexity Optimizes Work Processes Plans and AlignsThebase pay range for this position at commencement of employment is expected to be between the below range however base pay offered may vary depending on multiple individualized factors including but not limited to market location jobrelated knowledge skills andexperience. The total compensation package for this position may also include other elements if eligible including variable pay & general allowances (depending on the positionand employees work schedule). Subject to the terms and conditions of the applicablepolicies andplans then in effect and depending on the position offered and the employees work schedule (i.e. parttime schedule) eligible employees are automatically enrolled in a 401(k) plan as well as participate in Companysponsored medical dental vision and basic life insurance plans for the employee and the employees eligible dependents and may be eligible to take up to 18 weeks of paid parental will also receivethe following paidtime off (which may be prorated based on start date and the employees work schedule):120 hours of vacation per year paid sick time for eligible Associates of 100 pay continuation for a maximum of 40 hours per calendar yearand 12 paid holidays throughout the calendar year that include both fixed and flexible holidays.
USD 69926.00 USD 96148.00Required Experience:
Unclear Seniority
Employment Type
Full-Time
