Treatment Coordinator - Westrock Orthodontics
Treatment Coordinator - Westrock Orthodontics
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Salary Not Disclosed
1 Vacancy
Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
The Treatment Coordinator (TC) is a crucial member of the clinical team responsible for ensuring a seamless patient experience from initial contact through the treatment process. The TC plays a key role in leading new patient calls managing pending and observation patients providing financial presentations and maintaining strong relationships with community partners and referring doctors. The TC ensures that all patients are informed comfortable and ready to start treatment.
Key Responsibilities:
Lead Generation & Marketing:
Ensure all marketing materials align with RDB Branding Mission and Vision.
Actively promote the office through community engagement and relationshipbuilding with referring doctors schools and businesses.
Help drive wordofmouth referrals by creating a positive patient experience that encourages repeat visits and referrals.
New Patient Call Process:
Complete introductory calls to new patients three days prior to their scheduled appointment to gather key information and set expectations.
Develop rapport with patients by asking questions to uncover their treatment goals and address any concerns.
Confirm appointments and verify insurance benefits to ensure smooth coordination for the first appointment.
Pending & Observation Patient Management:
Take ownership of the pending and observation patient lists working to get patients scheduled back into the clinic and ensuring followup is timely.
Utilize the pending and observation patient lists to fill empty chair time in the schedule by promoting sameday starts or followup appointments.
Treatment Coordination:
Ensure that all records (photos models xrays) are complete and accurate for each new patient exam.
Ensure a patientfriendly experience during the records and treatment preparation process making it engaging and lighthearted.
Serve as the patient advocate for Medicaid patients ensuring they understand their benefits and treatment options.
Financial Presentations:
Present financial options for patients including full payment and monthly payment plans while ensuring they understand the costs and value of treatment.
Overcome objections by focusing on the value of the treatment and the overall benefits to the patient.
Facilitate sameday starts ensuring that the financial aspects of treatment are clear and agreed upon.
Referral Communication:
Maintain regular communication with referring doctors and community partners to ensure strong consistent relationships.
Follow up with referring providers to share patient treatment progress and continue building partnerships.
Patient Experience & Office Tour:
Conduct office tours for new patients introducing them to the team highlighting key areas of the office and making them feel comfortable.
Ensure that each new patient leaves feeling welcomed understood and excited about their treatment journey.
Required Experience:
IC
Employment Type
Full-Time
