IT Specialist
IT Specialist
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$ 86000 - 138000
1 Vacancy
Job Description
Responsibilities
Peraton is hiring an IT Specialist to support our Department of Defense Cyber Crimes Center (DC3 in Linthicum Heights MD. Youll be responsible for delivering professional high quality services directly to end users providing both remote and inperson support for new installations and break/fix incidents. You will be responsible for supporting and troubleshooting a variety of technologies (Network interconnectivity desktops/laptops tablets local/network printers/scanners peripherals network devices communication devices (cellphones desk phones) adhering to contracted service level agreements.
Day to Day Work Responsibilities:
- Provides technical support for end user devices hardware (laptops printers tablets mobile devices) and peripherals software (COTS GOTS Web) network infrastructure (routers switches etc. Voice over Internet Protocol (VoIP) audiovisual display systems analog and wireless technologies
- Schedules and coordinates customer deskside support for the installation of new software or to performance hardware or software break/fix activities.
- Setsup and configures new end user equipment including laptops mobiles devices printers VoIP phones and other peripherals.
- Documents all changes in ticketing system to ensure all asset and configuration information is up to date.
- Investigates and resolves all connectivity issues related to enduser as well as site infrastructure IT equipment.
- Executes and maintains IT infrastructure inventory information completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment updating pictures drawings and asset information.
- Recommends through Peraton management customer service and IT process support enhancements researching and recommending new technologies and procedures.
- Provide technical guidance for directing and monitoring information systems operations.
Qualifications
Required Qualifications:
- Associates degree and 10 years of experience; OR Bachelors degree and 8 years of experience; OR Masters Degree and 6 years of experience. Or 3 years with PhD. However four 4 years of additional relevant experience or specialized training will be considered in lieu of a Bachelors degree.
- Active Top Secret clearance with SCI eligibility.
- DoD 8570 IAT Level II certification (Security at a minimum).
- Must have extensive experience with deskside IT support and the ability to communicate in a professional manner with senior executive government staff.
- Must have experience with creating user accounts for Windows environments.
- Experience supporting variety of IT technologies (Laptops desktops Mobile devices etc..
- Selfmotivated and proactive able to work independently with minimal supervision identify opportunities and develop new ideas.
- Able to plan and prioritize team workload to ensure objectives are achieved on time.
- Experience working in a professional security environment balancing multiple tasks and prioritizing as required.
- Team Player Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion.
Preferred Qualifications:
- Relevant Service Desk focused experience in Secret and Top Secret environments.
- Cisco & Microsoft Certifications.
- Experience running and/or managing projects.
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Unclear Seniority
Employment Type
Full-Time
