Inside Sales Account Representative 210074

About the role

The Account Support Representative is responsible for ensuring proper delivery of all products and services is completed to customer specifications and meets the contractual service level agreement (SLA) for their assigned customers. The Account Support Representative communicates regularly with customer project and implementation teams Account Managers Solution Specialists Finance and vendors regarding open requests open quotes escalated orders and atrisk projects. This position is an officebased position.

What youll be doing

• Partners with business leaders to deliver services that support company objectives and that are consistent with Computacenter values.
• Collaborates with Sales Partner Management Integration Centers Finance and other cross functional teams on an as needed basis regarding open and pending customer projects and orders.
• Uses Computacenter systems and process to manage and maintain project timelines and verifies integrity of Computacenter Vendor Supplied Inventory (VSI) to Customers.
• Manages all logistics between Computacenter the Integration Centers and vendors to ensure scheduled deliveries to customer sites.
• Provides regular data and timeline updates to customers and Computacenter Finance teams.
• Communicates regularly with Commercial Partner Management teams.
• Provides status reports to Account managers project teams and Partner Management.
• Follows defined processes and procedures to manage and coordinate of all open requests open quotes open purchase orders escalated orders and atrisk projects.
• Communicate project timelines and manages escalations with appropriate internal and external partners.
• Reviews all Salesforce CRM reporting and tracking related to open opportunities assists in managing open opportunities within team and follows up directly with customers.
• Working with Account Managers and Inside Sales Managers creates and maintains accurate forecasts.
• Creates and maintains a database of historical deals pricing and technology preferences across the customer base.
• Conducts general administrative project management duties as necessary.
• Embraces and supports Computacenters mission and core values.

What you have

• Bachelors degree or equivalent experience.
• 1 to 2 years of inside or outside sales experience preferred.
• Minimum of 1 year of customer support experience in the IT industry.
• Experience using SAP and Salesforce or similar ERP and CRM tools.
• Legally eligible to work in the United States.
• Customer focused.
• Strong written and verbal communication skills.
• Able to exercise discretion and independent personal judgment to accomplish goals with minimal direct supervision.
• Able to maintain effective lines of communication between highlevel internal and external stakeholders.
• Strong interpersonal problemsolving timemanagement organizational and prioritizing skills.
• Professional selfstarter able to work both independently and collaboratively with others to accomplish goals.
• Able to take ownership of customer projects to create maintain and expand opportunities with customers.
• Prefer a strong working knowledge of computer system applications (e.g.: Windows Microsoft Office OSX Salesforce).

What you can expect

Theres so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and longterm career opportunities we provide an attractive mix of benefit plans to contribute to your good health future financial security and peace of mind.

About us

Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our worldrenowned customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business. Were a public company quoted on the London FTSE 250 (CCC.L) and employ over 20000 people worldwide. In the US we support some of the countrys bestknown businesses with regional hubs in San Francisco and Irvine CA; Norcross GA; Plano TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. Experience:

Unclear Seniority