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Shift Supervisors ensure guest satisfaction through proper training of employees and adhering to company SOPs. They
make sure team members perform a variety of tasks from preparing food stocking supplies serving proper cashout
procedures Micros and Data Central training and cleaning tables and counters resetting/bussing tables greeting guests
and answering questions. Whether working in an ontrend national brand or an iconic concept from the local community
you will create and deliver firstclass experiences for the traveling public.
In joining our team you commit to supporting this mission by demonstrating our service standards at all times and holding all
team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.
DUTIES AND RESPONSIBILITIES
All Paradies Lagardre jobs including the Shift Supervisor require that you embody a positive company image by providing
courteous friendly and efficient service with a smile to customers and team members at all times. You must embrace our family
culture by following our core values TRIFIC (Trust Respect Integrity FirstClass Innovation Commitment) recognize and satisfy
all restaurant guests as well as be accountable to the Company and Restaurant Managers. Functions include but are not limited
to the following areas:
Team Member Leadership & Development
Must have a passion for the guest!
Must say Yes Please and Thank You!
Must smile often!
Exceed First Class Service standards and behavior with guests business partners and peers.
Maintain a professional company image by adhering to all grooming and uniform guidelines including slip
resistant shoes.
Maintain company standards for food beverage service and atmosphere while building positive customer relations.
Warmly greets and acknowledges guests upon arrival.
Serve as a role model and provide accessibility to staff while developing leadership and motivational skills. Exhibit
efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
Supporting programs to enhance staff morale and training which includes writing of schedules.
Effectively lead the restaurant while the Manager or Assistant Manager is not present.
Acts with integrity and honesty while promoting the company culture.
Operations:
Assist with food beverage labormanagement costs receiving storage and inventory management.
Lead each shift by delegating duties assigning tasks and following up with all team members.
Demonstrate management and leadership ability through building effective relationships with customers
supervisors and team members.
Must be proficient in each area of the restaurant to assist when necessary.
Follow inventory control procedures to reduce product loss.
Maintain cleanliness and organization throughout the restaurant.
Prepare food when necessary.
Check food quality and temperatures throughout the day to maintain Health and Safety regulations.
Ensure the security and safety of guests and team members through proactively following proper sanitation and
safety procedures.
Follow proper procedures and guidelines for opening and closing the restaurant.
Identify backups in the kitchen and work with managers to reorganize when necessary.
Must demonstrate a commitment to getting the job done. Hours will vary on a weekly basis based on workload
and deadlines. Working during weekends holidays and peak business periods may be required according to the
managers schedule.
Assists with cashout procedures.
Assists with POS training.
Enthusiastically supports decisions once made by Paradies Lagardre and management.
Openminded to feedback.
Perform other duties as assigned.
EDUCATION EXPERIENCE CERTIFICATIONS
Practical experience as a supervisor in the hotel/restaurant industry preferred.
Proficient in the following dimensions of restaurant functions: food planning and preparation purchasing sanitation
security company policies and procedures personnel management recordkeeping and preparation of reports.
ServSafe Food Managers Certification or equivalent.
Ability to take direction and collaborate in a team environment.
Ability to work in a high energy and demanding environment.
Good communication skills and the ability to work independently as well as with other team members.
Able to work unsupervised for extensive periods and to demonstrate good judgment when dealing with customers and
peers.
POSITION QUALIFICATIONS
Must have sufficient selfconfidence poise and interpersonal skills to be able to work effectively as part of a team and to
take part in professional discussions.
Must be able to sustain performance under conditions of stress such as tight deadlines and detailed questioning.
Ability to be a team player and quick learner in a dynamic fastpaced environment with varying levels of guests and team
members present.
Strong selfmotivation leadership and organizational skills.
Positive interpersonal skills.
Ability to work various shifts in a 7/365 teamoriented environment.
Excellent customer service skills and an ability to communicate effectively in English.
Selfstarter able to prioritize and handle various tasks simultaneously.
Proficiency required in reading writing and mathematics in English.
Ability to lift a minimum of 25 lbs. perform essential job functions such as standing bending reaching gripping climbing
on a ladder and walking long distances.
Standing for long periods and the ability to work in an environment with varying temperatures.
This position description is merely intended to describe the primary elements of the position. The Paradies Lagardre
reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This
position description does not constitute an employment contract of any kind.
Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age physical or mental disability sexual orientation marital status military or veteran status gender identity and expression genetic information or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.
Full-Time