Workplace Experience Director
Workplace Experience Director
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$ 165750 - 195000
1 Vacancy
Job Description
Job Title
Workplace Experience DirectorJob Description Summary
The Experience Director will be a key member of the Cushman & Wakefield onsite account team for the client. This individual will be responsible for creating a workplace experience program that leverages technology workplace design amenities and services to help drive employee engagement and retention for our client ensuring people feel productive healthy and happy in a frictionless workplace.The Experience Director will leverage employee data (both quantitative and qualitative) to build a program that takes the employee workplace experience to the next level partnering with cross functional teams to implement the strongest and most meaningful solutions across a portfolio of building sites. The ideal candidate will be forwardthinking and hospitalityfocused have comfort working with emerging technology and have the ability to support facilities management and operations professionals in a facedpaced environment.
We are looking for a visionary highly collaborative leader who is comfortable navigating through ambiguity to create a structured programmatic approach to workplace experience initiatives.
Job Description
Essential functions and responsibilities
Work with cross functional teams in Facilities Management Design Technology Move Management Strategy and Communications to build and implement Clientspecific programs focused on delivering exceptional employee experiences in the workplace.
Collaborate with cross functional teams to obtain Voice of the Customer data (quantitative and qualitative) to capture service needs. Provide analysis and share information with leadership and cross functional teams.
Spearhead hospitality training programs for onsite Cushman & Wakefield service teams to ensure colleagues greet employees and guests with utmost courtesy and urgency to provide handson assistance when .
Design and help implement experience related guidelines best practices and standards for employees and crossfunctional service teams.
Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
Develop short and long term tactical plans and programs for the innovation of workplace amenities and services based on strategic plans and user data.
Regularly assess space readiness ensuring workspaces conference rooms and offices are employeeready.
Proactively identify needed repairs maintenance or updates in the workplace.
Ensure complaints questions concerns and suggestions from employees are addressed and conduct followup if needed.
Provide White Glove service to Executives and key Stakeholders. Ensure prompt and efficient follow up on any issues/ requests.
Articulate program goals and vision through storytelling supporting data and business cases.
Build case studies to showcase RIO and impact.
Project an approachable and professional image in personal appearance manner and demeanour.
Develop building initiatives designed to create connections between occupants.
Responsible for delivering results related to all employee experience and customer satisfaction KPIs.
Key Competencies
Competency in Microsoft Office Suite (Word Excel PowerPoint and Outlook)
Must be able to use laptop mobile device and wireless technologies
Adept at problem solving and analysis
Comfortable presenting to executive level clients and interacting with individuals at all levels
Detail oriented confident selfstarter with exceptional organizational skills
Maintain a can do mentality with the ability to take charge with minimal information
Demonstrate integrity accountability selfawareness and strong work ethic
Conflict management skills with ability to work under pressure while acting in a calm manner
Showcase exceptional emotional intelligence and empathy
Important education
Fouryear college/university degree
Important experience
Minimum of 10 years of related work experience in real estate services travel/hospitality brand/ product management management consulting or change management.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from work. In addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $165750.00 $195000.00Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other characteristic protected by state federal or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & WakefieldRequired Experience:
Director
Employment Type
Full-Time
