Head of Operations
Head of Operations
Posted on :
13-04-2025
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1 Vacancy
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Job Description
Job Title
Head of OperationsJob Description Summary
The Asset Services EMEA Operations Excellence Lead is responsible for coordinating operational management frameworks embedding risk and compliance cultures and overseeing key processes across EMEA. This role acts as the primary link between HSSEQ teams and incountry Asset Services teams ensuring best practices regulatory compliance and operational efficiency. The role also involves vendor management process improvement data analysis and strategic change implementation.Job Description
In this role youll be at the forefront of embedding a culture of risk and compliance while overseeing key processes that ensure efficiency and best practices. Youll act as a vital link between HSSEQ teams and incountry Asset Services influencing change and enhancing operational performance.
Key Responsibilities
- Coordinate activities across the AS EMEA Operational Management Framework including Financial Controls HSSEQ Procurement Training & Competency Audit Data & Reporting and Quality.
- Serve as the key liaison between HSSEQ teams and incountry Asset Services teams embedding HSSEQ processes and maintaining the AS EMEA Playbook and Functional Requirements.
- Act as the initial escalation point for all HSSE incidents within EMEA Asset Services.
- Foster a culture of risk awareness and compliance working closely with Country Heads and the AS EMEA Commercial & Contracts Manager.
- Lead the EMEA Technical Property Manager Community of Practice (CoP) to share best practices and support new initiatives.
- Represent Asset Services in the Yardi governance and user group advocating for product support adoption and process improvements.
- Manage vendor and partner relationships including key thirdparty suppliers (e.g. Meridian ENHESA Avetta Pagero).
- Oversee contractor performance and strategic vendor partnerships (BPO) where implemented.
- Define develop and embed business performance measures across the operational platform ensuring consistency and adherence.
- Oversee periodic performance reporting including monthly operational reports and global FBAR submissions.
- Develop and refresh technical and competency training programmes across the region.
Core Knowledge & Experience
- Proven experience in leading operational businesses to deliver seamless client service.
- Strong knowledge of HSSE legislation and case law.
- Understanding of key business functions (HR IT Finance Marketing).
- Experience working within a matrix organisation.
- Ability to build and maintain internal stakeholder relationships.
- Experience managing supply chain relationships and driving innovation.
- Technical competence in relevant areas of real estate or the built environment sector.
- Proficiency in MS Office (Word Excel PowerPoint Outlook) and Power BI.
- Experience in change management.
Key Competencies
- Resultsdriven with a proven track record of delivery.
- Strong organisational and leadership abilities.
- Excellent interpersonal and influencing skills.
- Decisionmaking and problemsolving aptitude.
- Resilient and detailoriented while maintaining a strategic perspective.
INCO: Cushman & Wakefield
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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