Passenger Relations Manager - Lounges
Passenger Relations Manager - Lounges
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Job Description
Accor is in a partnership with one of the Worlds Leading Airlines to manage the Passenger Relations operations in the airport lounges.
Based in Singapore the Passenger Relations Manager oversees the smooth and efficient operation of the Passenger Relations Officer (PRO) team ensuring exceptional service and complete customer satisfaction for our passengers and guests. The Passenger Relations Manager provides leadership and guidance to the PRO Team Leader and the PRO team ensuring optimal performance in carrying out their tasks and responsibilities.
- Manage and support the Passenger Relations and Porter teams ensuring smooth daily department operations.
- Champion and promote the Heartist Culture within the PRO and Porter departments.
- Monitor the appearance standards and performance of team members with a focus on grooming training and fostering teamwork.
- Ensure team members are wellversed in lounge services and the airport layout.
- Develop and implement Business Continuity Plans (BCPs) to ensure uninterrupted lounge operations during crises.
- Contribute to projects focused on enhancing service delivery IT systems and lounge infrastructure.
- Collaborate with Talent & Culture on recruitment selection and performance management processes.
- Maintain strong communication and collaborative relationships with all operating departments.
Qualifications :
- Minimum high school diploma; bachelors degree in hospitality tourism or related field preferred.
- Supervisory or management experience in an airline lounge hotel concierge or hotel front office role.
- Proven ability to deliver superior service standards and meet customer requirements.
- Experience with Aviation IT Systems and/or Hotel Property Management Systems.
- Strong computer skills particularly with Microsoft Office.
- Indepth knowledge of Changi Airport and airport procedures (strong advantage).
- Relevant aviation hospitality or tourism qualification along with experience managing teams of up to 100 members and using Aviation IT systems (strong advantage).
Additional Information :
Our culture of inclusion welcomes everyone regardless of race gender and background.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
