Front Desk Administrator
Front Desk Administrator
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Job Description
Job Description
Job Title: Front Desk and Customer Support Coordinator
Location: Watford Hertfordshire
Role Overview:
We are looking for an organized technically proficient and solutiondriven individual to join our team as a Front Desk and
Customer Support Coordinator. This role is critical in ensuring the smooth operation of our showroom and customer service
functions acting as the first point of contact for both visitors and incoming calls. The ideal candidate will possess technical
knowledge in aluminium windows and doors having experience in order processing or estimation and be comfortable
handling a range of customer service and administrative tasks.
Key Responsibilities:
Front Desk Reception: Greet visitors to the showroom in a professional and friendly manner ensuring they receive
the appropriate support and guidance.
Call Handling: Answer incoming calls assisting trade customers with product inquiries replacement glass queries
and technical questions. Resolve issues efficiently or escalate when necessary.
Email Management: Monitor the company inbox sorting and forwarding emails to the appropriate department or
personnel.
Order Processing: Receive and process orders utilizing a matrix calculator to allocate production hours for the
manufacturing of products.
Product Contract Sheets: Accurately calculate labour hours for product manufacturing using provided contract
sheets.
Parts Ordering: Order small parts as required and facilitate postout parts to customers in a timely manner.
Filing and Documentation: Maintain organized records and files for all orders contracts and customer
communications.
Invoicing: Prepare and send out invoices in accordance with company policies and client agreements.
CRM Data Entry: Upload and maintain documents in the companys CRM system to ensure accurate records.
Customer Support: Handle customer complaints and concerns professionally aiming to resolve issues
independently to save time for other departments.
Product Knowledge: Provide technical advice related to aluminium windows and doors ensuring customers receive
accurate information on products installations and replacements.
Qualifications & Skills:
Technical Knowledge: A solid understanding of aluminium fenestration products with prior experience in order
processing estimation or a similar technical role.
Customer Service Skills: Ability to handle trade customer inquiries offering clear and effective solutions. You must
be proactive and solutionsfocused rather than just providing standard customer service.
Communication Skills: Excellent verbal and written communication skills to interact with both customers and
internal departments.
Organizational Skills: Strong attention to detail with the ability to manage multiple tasks prioritize effectively and
meet deadlines.
Computer Literacy: Proficiency with Windowsbased software and the ability to learn and use internal systems
including the company CRM.
ProblemSolving: Ability to identify issues and provide efficient solutions without needing to escalate every
problem.
Desirable:
Previous experience in a similar role within the aluminium or fenestration industry.
Knowledge of production planning and scheduling ideally using a matrix calculator for production hours.
Why Join Us
Work in a dynamic and fastpaced environment with opportunities for training and career development.
Join a highly experienced team that is committed to product innovation and excellent customer service.
If youre an experienced professional with technical knowledge of aluminium windows and doors and youre ready to take on
a dynamic role wed love to hear from you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
