Client Service Analyst Senior

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

• Receive Option/Parameter Maintenance Requests (OMRs) review discuss and investigate with relevant sources of information and through own experience resolve the OMRs within a ten days timescale.
• Provide guidance and consultancy to clients on Option related issues. Build and undertake training classes both internally and externally and support product launches and and verify allocated OMRs correctly and accurately to alleviate any potential risk or detriment to client and TSYS.

What Part Will You Play

• Carry out an initial assessment of each OMR in terms of what screen changes the OMR requires for its completion. The review will also include: Sizing of an OMR in terms of the number of changes required
• Assessing the impact of the change
• Assessing whether the change will meet clients business objectives
• Determining relationships with other OMRS
• Establishing if the OMR will require an emergency all relevant information is added to the associated file.
• Liaise with the client as appropriate to clarify the requirements of the OMR the business objective of the change and the timescales associated with the OMR.
• Produce documents to be fed back to the client in cases of OMRs that have far reaching implications should the changes be put into place that the client may wish to review before proceeding further. For example complex module
• OMRs.
• Assist other Options Analysts with the keying and verification of changes as required and requested by the line manager.
• Ensure attention to detail at all times and to minimise input errors.
• Develop subject matter expertise across multiple modules in order to be able to conduct training sessions to customers both internally and externally developing documentation to support the training. Develop and maintain documentation of processes within area of subject matter expertise.
• Develop an in depth understanding of clients business processes and business requirements being able to offer suggestions to clients as to how to streamline/improve processes.
• Act in a consultancy capacity to the client on option management within the areas of expertise with the clients providing support which will also include some onsite visits.
• Act in a consultancy capacity on option management to other departments within TSYS
• Required oncall support for OMR related issues (on arotatingschedule)
• Occasional Out of Hours Support

What Are We Looking For in This Role

Minimum Qualifications

• Bachelors Degree
• Relevant Experience or Degree in: Bachelors degree or the equivalent of training and experience
• Typically Minimum 4 Years Relevant Exp
• Includes consulting with clients to meet business needs

Preferred Qualifications

• Microsoft Office including writing macros in Excel
• Typically Minimum 4 Years Relevant Exp
• In the credit card industry

What Are Our Desired Skills and Capabilities

• Skills / Knowledge A seasoned experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified careeroriented journeylevel position.
• Job Complexity Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision Normally receives little instruction on daytoday work general instructions on new assignments.
• Problem Solving Ability to solve problems using experience and good judgment
• Effective Communication Demonstrated effective written and oral communication skills
• Technical Aptitude Ability to understand and communicate technical changes in easy to understand business terms

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .