Engagement Experience Manager
Engagement Experience Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We have an exceptional opportunity to join our warm and welcoming Students team for a fixed term Maternity cover position approx 910 months. Please note there will be travel involved between our sites at Sheffield and Nottingham.
Your role is all about leading the engagement and experience for our people in this area. Youll live and breathe customer service and want to ensure they are supported to fulfil their potential while they are with us. Youll do this by ensuring were developing thriving hubs for them to be supported in offering services that we know work and engaging more people to keep our services alive.
For more information about us please have a look at our recruitment pack
As an engagement and experience manager a typical day might include
- Owning and managing performance within this area across all sites understanding the detail and ensuring teams deliver on their objectives.
- Setting and monitoring targets for the team including resource planning budget management managing efficiency and maximising value for money.
- Support the daytoday operations across all sites and be responsible for management decisions as they arise.
- Leading and developing the team processes and systems to deliver amazing outcomes and experiences.
- Having a key focus to ensure that our accommodation and services are appealing to our people and our communities ensuring occupancy is maximised.
- Building strong relationships with local external partners for ongoing referrals wider experience opportunities for current students including colleges and universities.
- Owning customer satisfaction scores and reporting for the team.
- Developing the local operational marketing strategy for daytoday engagement.
- And working with the central group marketing team to build reputation promote our success and develop sales campaigns that achieve our occupancy targets.
- Ensuring support plans in place and reviewed for those identified with support needs including referrals to partners and other teams as required.
- Owning the calendar of events workshops open days welcome days dropins and activities to increase opportunities to build our customer experience attract sign ups and access our wider services.
- Working as part of the wider engagement team to ensure cover at events all receptions and activities as required.
What looks good to us:
- Experience of managing a team with the skills to ensure they are delivering to clear targets and outcomes
- Strong communicator with excellent customer service experience and skills
- Ability to work as a team under pressure and in a fastpaced environment
- Knowledge of sales and marketing techniques and examples of using these to deliver improved sales and/or services
- Experience of working with students and/or accommodation with a track record of improving customer experience and satisfaction
- You are extremely organized and ensure your team work in a methodical way meeting their deadlines
- Ability to work collaboratively with others and build positive relationships with all necessary stakeholders
- Are comfortable with and can engage with people both 121 and in groups
- Good IT skills with an eye for detail thats second to none.
- Youre a positive energised and enthusiastic person with a real zest for helping others
- Engaging and supporting people is what gets you up every day
- Nothing makes you happier than seeing someone progress and develop knowing you helped them get there
- First aid Mental health first aid and safeguarding trained or a willingness to complete
- Resilience. Working in the education support and employment sectors is a challenging but rewarding career. Youll be helping to bring real change to peoples lives.
What will make you stand out from the crowd:
- A working knowledge of Kinetic Solutions would be advantageous or any similar student accommodation CRM system
- An understanding of the different local services available for customers
- Youre interested in supporting the wider team with our wellbeing activities learning opportunities or employment support and have some skills to offer in this area
- Youll be adept at change having got handson experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.
Being part of the Acis team youll get:
- Generous holiday entitlement 25 days annual leave every year increasing by one to a max of 30 plus bank holidays
- Pension contributions up to 10
- The opportunity to undertake professional training funded by us.
- One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
- Staff benefits with Paycare A health and benefits scheme giving you support and contributions towards various health benefits such as counselling eye tests vaccinations and much more
- Benefits with Acis Perkz a discount scheme giving you savings off hundreds of schemes including discounts on your coffee weekly shop days out and much more!
- Employee recognition scheme where we celebrate and award our Stars within Acis including gift vouchers
- Long service awards for our loyal employees
- Cycle to work scheme
- Employee Assistance Programme to give you confidential advice and support when you need it
- Professional membership subscription to support your continuous professional development
- Death in service benefit
As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date so please do not delay in submitting your application.
Acis are committed to equality and diversity are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and were happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need
Required Experience:
Manager
Employment Type
Full-Time
