Guest Services Assistant Manager
Guest Services Assistant Manager
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Job Description
Pay Range: $24.25 $35.25/hr
Actual pay may be adjusted based on experience
Status: Yearround Hourly (NonExempt)
The Guest Services team at Arapahoe Basin is committed to providing excellent customer service to provide a day worth repeating to every guest we interact with.
As the Guest Services Assistant Manager at ABasin you will be responsible for assisting in the management of the daytoday operations of the Guest Services department including the Ticket and Pass Offices Call Center Kiosks Winter Sports Building/Rental Shop and scanning/gate monitoring. This position acts as the Guest Services Manager in their absence.
Apply now and be part of THE LEGEND!
Benefits and Perks for this position include:
- Unlimited skiing/riding at Arapahoe Basin and 20 other Colorado ski areas and resorts
- Health Dental Vision and Life Insurance for fulltime employees beginning on the 1st of the month following the date of hire
- 401(k) for eligible employees
- Paid time off for all fulltime employees
- Much more! Check out all of our perks and benefits here!
Supervisory Responsibilities:
- Assist in managing all areas of the Guest Services Department
- Acts as Guest Services Manager on Managers days off
- Assists in managing Payroll
- Assists in managing Employee Relations: hiring disciplinary action terminations
- Manage and facilitate staff training program. Individually assess the strengths and weaknesses of each employee and work with them to develop their skills
- Monitor performance and facilitate coaching when necessary. Acknowledge extraordinary employee performance
- Responsible to create and manage the employee schedule
- Frequently assess the number of staff in each location and make adjustments as needed daily
- Responsible to manage labor appropriately based on business volume
Essential Responsibilities:
- Maintain inventory reports of RFID Media and other related supplies
- Facilitates supply orders with Manager and Sr. Manager
- Facilitates fulfillment of Charitable Contribution Program
- Manages Group Reservation Program
- Manages Customer Database: duplicate customer merges missing emails trains staff to facilitate database changes works with Product Manager and CRM Coordinator
- Manage manual sales processes: prepare organize and train employees on manual processes
- Manages sales training: trains all employees on our sales and cash handling procedures. Reviews exception reports provides coaching to employees when necessary and follows up with accounting after exceptions are fixed or need further explanation.
- Helps coordinate ski shows: scheduling hotels per diems and sales processes for each show
- Represent Arapahoe Basin at all ski show events
- Facilitates refunds returns and season pass transfers per company policies
- Assists Product Manager with RTP product set up when necessary
- Resolve situations related to guest service issues
- Answer employee and guest questions regarding all aspects of Guest Services and Arapahoe Basin
- Work closely with other departments at Arapahoe Basin to provide and manage Guest Services support
- Partner with leaders at ABasin to embed diversity equity and inclusion competency and practices across teams to develop and support a respectful workplace
- Provides excellent customer service to all ABasin guests to provide a day worth repeating
- Promote the Arapahoe Basin Vibe
- Other duties as assigned
Education Requirements:
- High school diploma or equivalent
Experience Requirements:
- RTP point of sale
- Guest Service
- Staff management
Skills Required:
- Excellent organizational and communication skills
- Strong attentiontodetail
- Ability to multitask
- Strong leadership and team management skills
- Microsoft Office
Physical Requirements: (with or without reasonable accommodation)
- Ability to withstand highaltitude conditions for long periods or up to 8 hours
- Ability to sit or stand for long periods or up to 8 hours
- Ability to lift up to 25 lbs
- Ability to use motor functions to operate a computer including a keyboard and mouse
Other Requirements:
- Must be available on weekends and holidays
Work Environment:
- This position will work 90 indoors in customerfacing offices and 10 outdoors at our chair lift gates in a highalpine environment in all types of weather conditions. Most work is completed using a computer phone or tablet. Some light snow work at lifts may be required
Required Experience:
Manager
Employment Type
Full-Time
