Asset Reunification Administrator
Asset Reunification Administrator
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1 Vacancy
Job Description
Location: Johannesburg (Hybrid)
In this position youll be based in the Johannesburg office for a minimum of three days a week with the flexibility to work from home for some of your working week.Find out more about our flexible work culture at computershare/flex.
We give you a world of potential
As Asset Reunification we work with companies who have lost touch with people who may be entitled to cash or company shares usually where someone was previously an investor or customer of that deep research we locate lost and dormant share and account offer account owners the close guidance and assistance they often need throughout the claim process. Weve reunited 1.5 million people worldwide with over 1 billion of unclaimed cash and shares.
A role you will love
An Asset Reunification Administrator you will be responsible for managing the asset reunification process from start to finish. Each Asset Reunification Administrator will help to run a complete research campaign using a range of resources to determine the accuracy of asset holder data and carry out research to locate the individuals. They are also responsible for advising asset holders about their unclaimed assets and supporting them through the entire claims process.
Some of your key responsibilities will include:
- Receive inbound calls / correspondence both as part of the initial research process and queries concerning completion of claims
- Make outbound calls to customers and assist them with the claim process.
- Manage a caseload of research using a multitude of databases and own initiative to establish contact details of the correct asset holder
- Participate in outbound calling campaigns
- Accurately update data on our bespoke inhouse database
- Perform other duties as assigned
What will you bring to the role
You will bring a strong background in research and data analysis essential for locating and verifying asset holders. Strong communication skills to ensure clear guidance and support throughout the claims process. Passion for helping others and dedicated to reuniting individuals with their unclaimed assets. High attention to detail and problemsolving abilities to drive successful asset reunification campaigns.
Other key skills required for the role include:
- Grade 12 certificate
- Diploma/ or Degree in Business Management/ Administration/ Marketing or equivalent / (Advantageous)
- Excellent interpersonal and communication skills
- PC literate; MS Office
- Ability to gather and analyse information from a multitude of resources
- Ability to prioritise workloads meet rigid deadlines and adhere to procedures / regulations
- Excellent verbal and written communication skills.
- Target driven and results orientated
- A polite and professional telephone manner including previous experience dealing with customers on the telephone.
Rewards designed for you
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeingrewards that can be tailored to support you and your family.
- Invest in our businessby setting aside salary to purchase shares in our company and youll receive a company contribution as well.
- Extra rewardsranging from an incentive planrecognition awards and team get togethers to helping you invest in your future.
- And more. Ours is a welcoming and closeknit community with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computersharecomputershare/careershandbook.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
