IT Application Administrator
IT Application Administrator
Posted on :
14-04-2025
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1 Vacancy
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Job Description
We are looking for a motivated IT Application Administrator to our Tech Infrastructure & Services team. Your main responsibilities will be to ensure quality maintenance and optimization of our ITSM applications at HQ today consisting of Freshservice Atlassian portfolio and Lucidchart.
You will work closely with other HQ departments and suppliers in order to ensure quality of our services and applications establishing setup and rollout SOP optimization and improvement.
What you will do:
- Work closely with our departments at HQ partners or vendors to ensure that services and requirements are understood properly implemented and validated.
- Secure monitoring and Service Level Agreements in collaboration with Commercial Analyst and in dialog with suppliers and vendors and undertake proactive & necessary actions when needed.
- Secure analyses of service performance and effectiveness and translate these results to service improvements and adjustments
- Coordinate and secure IT business support and ensuring IT hardware and software are delivering the best value and meeting customer needs and expectations
- Identify new opportunities and offer improvements on current services or future needs
- You will actively participate in contract negotiations ensuring the most favorable terms and conditions for our company.
- Work proactively with SOS to set up support routines and documentation. Serve as a higherlevel support resource for our support agents offering assistance in resolving complex cases and problems.
- Identifies and explores opportunities for service and business improvement. Drives the analysis identification prioritization and implementation of improvements and efficiencies thereby ensuring that the organization derives maximum value from services. This includes recognising the potential for automation of processes determining costs and benefits of new approaches and managing change or assisting implementation where needed.
- As an advisor you will have responsibilities on both businessrelated and internal projects involving these systems. Your primary objective is to ensure that these systems are strategically implemented with suitable integrations towards other systems. This involves carefully considering the specific needs and characteristics of each establishment to maximize the effectiveness and value of these systems.
Who you are:
- Ability to drive and govern critical stakeholder management processes
- Ability to clearly articulate messages up and down the organization to influence others and move toward a common vision.
- Exceptional communication skills both written and verbal
- Excellent active listening skills and ability to understand existing business processes
- Ability to establish and maintain strong relationships
- Able to work effectively at all levels in an organization
- Great work capacity and workability
- Ability to work in both teams and alone
- Structured but with good people skills and ability to solve problems
- Good understanding of English written and oral
What Youll Need
- Experience in system administration support processes.
- Experience from bridging gaps between business and tech.
- Knowledge of ITIL and Scrum is an advantage
- Knowledge of Project Management is an advantage
What We Offer:
- Real Impact: Be a part of a dynamic transformation and contribute directly to our success story.
- Empowerment: Work in a flat organization with trust autonomy and the opportunity to make a real difference.
- Growth & Development: Access professional development opportunities to enhance your skills and advance your career.
- Fun & Community: Enjoy a vibrant work environment with plenty of social events and teambuilding activities.
- Fantastic Perks: Benefit from great employee discounts including staff and friends & family rates at our hotels.
This role is based in either HQ Stockholm or HQ Oslo
Sounds interesting
Great because we would love to get to know you too! Submit your application below and let us tell you more! Interviews will be held on a rolling basis so dont wait with your application.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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