Hotel Front Office Manager
Hotel Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Wurzak Hotel Group is looking for an experienced Front Office Manager to support the front office department at our gorgeous property Doubletree by Hilton located in Deerfield Beach FL. This position will be responsible forensuring that all front office activities are carried out professionally to standards and at the highest level of service. The Front Office Manager will achieve desired outcomes through assisting in the creation development and maintenance of a competent motivated and empowered staff. We are looking for someone with personality experience and drive to contribute to the continued success of this luxury property.
General Requirements
- Leadership / Mentoring role for Hotels Front Office employees.
- Maintain complete knowledge of all Front Office department policies/service procedures.
- Maintain complete knowledge ofa) all hotel features and services b) all room types rates special package and promotions c) daily arrivals / departures / room availability d) scheduled inhouse groupactivities.
- Complete daily walkthrough of Front Office department areas observing the following and instructing designated personnel to rectify any organization deficiencies: Staffing numbers appearance attitude Operational cleanliness and maintenance Service appearance merchandising attitude General crispness quality and consistency of operation Storage areas organization cleanliness inventories and care of equipment Review and respond to daily operational demands as it relates to the hotel.
- Prepare weekly monthly quarterly and yearly departmental financial and payroll forecasts.
- Monitor and handle guest comments.
- Monitor security of public areas of the hotel.
- Establish par levels for supplies and equipment.
- Monitor effectiveness of departmental staffing guide Provide training development professional discipline and positive support for all department employees to ensure qualitative standards and growth depth and development.
- Monitor interviewing and selection of all departmental positions to ensure consistency in administering direction development of quality depth and growth and maintenance of positive motivation morale and efficiency.
- Create and maintain a quality professional work environment.
- Administer performance evaluations for all departmental employees.
- Anticipate guests and employees needs and respond promptly.
- Always promote positive guest relations.
- Conduct preshift meeting to review information pertinent todays business.
- Facilitate departmental strategic planning meetings.
Education and Experience:
- High School Graduate or General Education Degree (GED): or Work Equivalent plus 2 years of experience in Rooms Division management.
- Computer skills required. Familiarity withMicrosoft Office preferred. Experience with hotel information systems is required.
Our Perks
- Competitive Salary
- Paid Time Off
- Medical Dental Vision health insurance
- Robust supplemental insurance for Life AD&D Pets legal and more
- Wellness programs for mental physical and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
Who we are:
Wurzak Hotel Group (WHG) is a Philadelphiabased owner developer and operator of premium branded fullservice extended stay and focus service hotels. WHGs core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing longterm relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the regions top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zerotolerance policy for workplace discrimination on the basis of someones race gender disability or any other basis protected under federal state or local laws.
EEO m/f/d/h
Required Experience:
IC
Employment Type
Full-Time
