Associate - Service
Associate - Service
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Job Description
By joining us as a Field Service Associate you will be the face of Emerson in front of our key customers with Indian regions mainly for Fisher products particularly control valves. You will help identify and qualify new business opportunities within a base of prospects and promote customer satisfaction and loyalty by demonstrating an understanding of their business and needs. The role is also accountable for achieving specified revenue targets. If you are an after sales professional with knowledge of control valves and this sounds like an exciting job for you then join our Service team in India.
In This Role Your Responsibilities Will Be:
- Experience of valves and actuators manufacturing assembly and maintenance or relevant working background is must.
- Be familiar with industrial valve product and relative standard of application.
- Ensure all field service jobs which was assigned are completed within customer requirement ensuring safe and efficient operations in accordance with Emerson Procedures.
- Strict compliance with safety regulations in performing service activities.
- Direct efforts to customer callouts for control valve product service requests.
- Perform as part of an engineering team and liaison with the company in evaluating and solving control valves product application problems.
- Repair test and maintain valve product in either Emerson workshop or on customer site.
- Assist with the installation/commissioning of new valve product.
- Receive and investigate customer complaints resolve and/or recommend solutions to the complaints.
- Develop and maintain good customer relations.
- Capable and willing to work independently and balance multiple tasks with minimum supervision.
- Willing to frequent travel even at short notice of emergency.
- Complete other service job assigned by team supervisor/manager.
Who You Are:
You keep in touch with customers build the customer relationships understand the importance and interdependence of internal customer relationships balance planning with actions research initiatives and try innovative ways You stay aligned with your goals and stay productive focus on priorities and set stretch goals apply systems and technology to stay on track convert ideas into actions and produce results with new initiatives.
For This Role You Will Need:
- Good interpersonal and communication skills.
- Proficiency in Microsoft Office applications and skills to efficiently apply technology and systems specific to the department required.
- Good communication and presentation skills.
- Selling and negotiation skills.
- Familiar with basic business software applications.
Preferred Qualifications that Set You Apart:
- Engineering Degree or equivalent experience of minimum 8 years (Mechanical/ Instrumentation) with Shown ability in technical sales preferably within the process industry.
- Control Valve sales and technical support to customers and representatives.
- Make site walk down and build primary demand by doing solution selling
- Willing to travel frequently to customers within the assigned area. Should have excellent customer connect and rapport.
- Knowledge of valve industry
- Awareness about EMS & ISO 45001 practices
- Experience in ISO 14001:2015 ISO 45001:2018 ISO 9001:2015 procedures & instructions
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Required Experience:
IC
Employment Type
Full-Time
