Parts Counter Associate
Parts Counter Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Carolina Automotive we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at our dealerships is critical to its success. Our promise is to keep delivering the same awardwinning service and value that our community has come to expect from our dealership through the years.
- Assists all customers (retail and shop) in selecting required parts in a friendly professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls providing price quotes and other information.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Locates outofstock parts from outside source and submits an emergency order if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Follows up on backordered parts.
- Replenishes assigned inventory daily.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned ensuring that the original invoice or its number is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.
- Keeps orderly records of all repair orders invoices insurance estimates and specialorder parts.
- Maintains professional appearance.
- Other tasks as assigned.
Qualifications
- High school diploma or equivalent
- Excellent customer service skills and basic computer competencies CDK a plus
- Positive friendly attitude along with an eagerness to improve
- Enjoy working in a dynamic environment
- Teammate with ability to collaborate with others effectively
- Valid drivers license and clean driving record
- Willing to submit to a prescreen background checkand drug screen
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
