Motor Vehicle Municipal Coordinator

Position: Motor Vehicle Municipal Coordinator
Department: Bureau of Motor Vehicles Vehicle Services
Schedule: Monday Friday 8:00am5:00pm
Job Class: 7318

Salary: $19.02$26.48 hourly

Closing Date: April 23 2025

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State we are a team dedicated to providing efficient and exceptional service to our community. We prioritize worklife balance and offer great benefits to support our team in achieving professional success while maintaining personal wellbeing. Join a team that fosters a culture of teamwork integrity and continuous improvement offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference
We are looking for dedicated and collaborative individuals who thrive in a dynamic growthfocused environment. If you are passionate about making a difference driving success and being part of a positive team culture we want you on our team.

About the Position:

We are seeking motivated candidates for the position of Motor Vehicle Municipal Coordinator in the Vehicle Services division. As a MV Municipal Coordinator you will play a vital role in training and monitoring the performance of municipal agents in the registration of motor vehicles. Work includes training town representatives to act as agents of the Secretary of State conducting workshops and refresher training programs writing procedure manuals and conducting onsite reviews and taking appropriate corrective action. You will play an important role in ensuring operational success and contributing to a positive and productive work environment. Whether youre providing direct services supporting internal processes or driving key initiatives your role will be vital to the success of the team.

Work is performed under limited supervision and statewide travel is required.

What Were Looking For:

• Team Collaboration: Ability to work effectively within a team contributing to shared goals and helping others succeed.
• Communication Skills: Clear and effective communication with colleagues management and stakeholders to ensure alignment and clarity.
• Adaptability: Willingness and ability to adapt to changing priorities processes and technologies.
• ProblemSolving: Strong critical thinking skills to identify issues and propose innovative solutions.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Professionalism: Maintain a positive and respectful work environment through thoughtful courteous interactions.

Key Competencies We Value:

• Emotional Intelligence: Ability to understand and connect with others showing empathy while maintaining professionalism and accountability.
• Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
• Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
• Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
• Continuous Improvement: A mindset focused on improving processes learning new skills and supporting team development.

In this role you will:

• Instruct guide and advise municipal officials in the laws rules and regulations and procedures relating to motor vehicle registrations and titles in order to ensure agent performance meets established standards and authorizes agent certification and recertification.
• Conduct workshops and refresher training programs statewide in order to train agents and maintain agent proficiency in registration and title procedures by developing procedures manuals (workbooks) and PowerPoint presentations.
• Respond to inquiries from municipal officials and the public in order to provide information and answer questions concerning registration and excise tax procedures.
• Prepare forms and reports in order to keep administrators informed or program activities and effectiveness.
• Train municipal offices on inventory control (validation stickers & license plates) and cash reporting requirements in order to ensure internal controls/methods are in place to avoid fraudulent reporting.
• Evaluate procedures identify program problems and recommend new and revised procedures in order to improve program efficiency and operation. This is accomplished by assisting the MV Section Manager with determining municipal computer system business requirements; collaborate in order to establish and finalize system letter formats wording functionality and system testing and training for system users.
• Write and distribute memos newsletters and updated guidelines in order to inform agents of changes in laws rules regulations and procedures.
• Conduct onsite reviews in order to evaluate agent performance of registration activities ensure procedures are followed correctly advise agents of procedures assist with unusual registration problems take necessary corrective action and/or recommend decertification

Preferences will be given to candidates who have:

• Proficiency in Microsoft Office Suite (especially PowerPoint Word and Outlook) with the ability to create polished documents and presentations.
• Experience leading virtual trainings using platforms like Microsoft Teams and Zoom with strong presentation and facilitation skills.
• Familiarity with motor vehicle registration procedures and a working knowledge of related laws regulations and policies.
• Ability to develop and deliver effective training programs and ensure compliance with reporting and procedural requirements.
• Strong communication and interpersonal skills with the ability to interpret regulations build effective relationships and write clearly and professionally.

Minimum Qualifications: (Entry level knowledges skills and/or abilities may be acquired through BUT ARE NOT LIMITED TO the following coursework/training and/or experience).

• A five 5 year combination of education training and/or experience in the application of motor vehicle laws rules and regulations and in the conduct of training.

Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions and successful candidates will be required to complete an I9 form upon hire.

Why Join Our Team

No matter where you work across Maine state government youll be part of a workforce that embodies our state mottoDirigo or I leadproviding essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• WorkLife Fit: Take time for yourself with 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtimeexempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 8595 of employeeonly premiums $11196.96 $12514.32 annual value) depending on salary. Use this chart to find premium costs for you and your family including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100 of employeeonly dental premiums $387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 13.29 of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Matthew Dudley at

Application Instructions:

Interested applicants need to apply online by selecting the Apply for this opening button along with uploading a cover letter current resume and copies of any transcripts or certifications you wish to have considered while evaluating your application.In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not fulltime employment should be identified as such.

If you require a paper application please download and print one HERE or contact our office at. Paper applications for this posting should be submitted along with cover letter and resumebefore the closing dateto Secretary of State Office of Human Resources 29 State House Station Augusta ME 04330 or faxed to . Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than fulltime.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in different ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note that reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.