Supervisor Technology Operations Service Desk

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technologyenabled revenue cycle management solutions for health systems including hospitals and affiliated physician groups. They offer endtoend revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo we know they will be the difference!

O.N.E Purpose:

• Customer Obsession:Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence:Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession new ideas and driving innovation and delivering excellence you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Supervisor Technology Operations is responsible for the daytoday operational running of a portion of Ensembles Deskside support team. This includes coordination and oversight of IT enduser equipment onsite printers inventory management ticket assignment and enduser support. This person will serve as an escalation point with Operations to ensure tickets are prioritized and managed appropriately. They will be a primary resource for team members to come to with technical and operational questions.

Job Competencies

• Strong experience in Deskside Support
• Experience with operating system deployment and configuration management
• Knowledge of mobile device management principles and handson experience with Intune
• Understanding of of Microsoft cloud technologies such as M365 Azure AD and M365 Security Products (Microsoft Defender) Intune
• Exposure to integration and network security
• Technical expertise in enduser support and enduser technology
• Excellent communication and interpersonal skills to collaborate effectively with crossfunctional teams and stakeholders

Essential Job Functions

• Customer Obsession: Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.
• Supervise and mentor a team of IT Analyst with broad skill sets across enduser support PCs MACs and printer
• Operating system deployment: Collaborate with Intune team to provide input on standardized operating system images and assist with developing deployment strategies to efficiently install and configure operating systems on new and existing devices for both Windows and Apple devices
• Organize support for application upgrades and new application deployment to include testing feedback and deployment across Ensemble
• Enforce SLAs and work with direct reports to ensure they are meeting SLAs
• Provide regular feedback to team on performance and work with Manager on any necessary coaching and corrective action
• Train new associates on the procedures and processes used by the Deskside support team
• Partner with various Ensemble IT functional areas to provide testing support and input on requirements
• Troubleshooting and issue resolution: Partner with teams to investigate and resolve technical issues and assign team members to engage based on technical expertise
• Documentation: Create and update technical documentation guidelines and procedures for Deskside Support team.
• Assist leadership with inventory tracking
• This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor subject to reasonable accommodation.

Employment Qualifications

Job Experience

5 to 7 Years

People Leadership Experience

1 to 3 Years

Desired Education

Bachelors Degree or Equivalent Experience

Computer Science

Other Preferred Knowledge Skills and Abilities

• Experience in Windows Desktop Technologies Office 365
• Experience with Citrix and VMware
• Experience with ServiceNow or similar ticketing system
• Strong ITIL process knowledge
• Experience coaching training and mentoring team members
• Strong written and verbal communication
• This position pays between $68700 $131550 based on experience

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many jobrelated factors including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range.

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Join an awardwinning company

Fivetime winner of Best in KLAS 202025

Black Book Researchs Top Revenue Cycle Management Outsourcing Solution

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle

Leader in Everest Groups RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance

Energage Top Workplaces USA

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified

• Innovation

• WorkLife Flexibility

• Leadership

• Purpose Values

Bottom line we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits We offer a comprehensive benefits package designed to support the physical emotional and financial health of you and your family including healthcare time off retirement and wellbeing programs.
• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first last and always. Our culture is rooted in collaboration growth and innovation.
• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race color sex sexual orientation gender gender identity religion national origin age disability military or veteran status genetic information or any other basis protected by applicable federal state or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process please contact .

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many jobrelated factors including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range.

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