Front Desk Supervisor
Front Desk Supervisor
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$ 20 - 23
1 Vacancy
Job Description
Job Title:Front Desk Supervisor
Job Location:North Conway NH
Job Category:Hospitality / Tourism
Located just minutes from North Conway and set high above the Mt. Washington Valley The White Mountain Hotel & Resort is an independently owned luxury mountain retreat known for exceptional service and a oneofakind guest experience. We are currently seeking a Front Desk Supervisor to lead our Front Desk Team in delivering the highest standards of hospitality.
The Front Desk Supervisor plays a key leadership role in overseeing daytoday front desk operations. This position is responsible for ensuring a seamless and welcoming experience for all guests supervising front desk staff and serving as a liaison between departments to maintain the quality and consistency of guest service that defines our resort.
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Supervise train and support front desk agents in delivering professional and courteous service.
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Manage daily operations of the front desk including guest checkins and checkouts reservations and concierge services.
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Monitor front desk procedures to ensure accuracy in guest accounts billing and payment processing.
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Resolve guest concerns promptly and professionally ensuring a positive and lasting impression.
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Collaborate with housekeeping maintenance and other departments to coordinate room readiness and address guest needs.
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Maintain a working knowledge of all hotel services amenities and local area attractions to assist guests with inquiries.
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Ensure the front desk area is organized efficient and consistently meets the resorts presentation standards.
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Act as Manager on Duty when assigned maintaining a leadership presence and supporting all departments as needed.
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Prior experience in hotel front desk operations is required; supervisory or team lead experience strongly preferred.
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Proficiency with hotel property management systems; experience with SpringerMiller SMS is a plus.
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Strong interpersonal and communication skills with a commitment to guest satisfaction.
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Professional demeanor excellent organizational abilities and the ability to multitask in a fastpaced environment.
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Flexible schedule availability including mornings evenings weekends and holidays as needed.
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Competitive pay and advancement opportunities.
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Health and dental insurance 401K paid vacation holidays and personal time.
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Access to onsite amenities including our fitness center pool and golf course.
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Employee discounts on dining lodging and resort services.
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A supportive and teamoriented workplace set in one of the most scenic locations in the Northeast.
If you are a motivated hospitality professional who leads by example and values both team collaboration and outstanding guest service we invite you to apply for the Front Desk Supervisor position at The White Mountain Hotel & Resort. This is an exciting opportunity to grow your career in an exceptional setting where service professionalism and guest satisfaction come first.
Required Experience:
Manager
Employment Type
Hourly
