Front Desk Agent
Front Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team in Phnom Penh Cambodia. As the face of our organization you will play a crucial role in ensuring guest satisfaction by providing exceptional customer service and managing various front desk operations.
- Greet and welcome guests in a warm and professional manner
- Perform efficient checkin and checkout procedures for guests
- Respond to guest inquiries and requests promptly and courteously
- Handle reservations both inperson and over the phone
- Process payments and manage cash transactions accurately
- Coordinate with other departments to ensure guest needs are met
- Maintain a clean and organized front desk area
- Provide information about hotel services local attractions and events
- Assist with guest complaints and work towards timely resolutions
- Manage guest communications including emails messages and mail
- Support other front office operations as needed
Qualifications :
- High School diploma or equivalent
- Previous experience in customer service preferably in the hospitality industry
- Excellent verbal and written communication skills in English
- Proficiency in cash handling procedures and computerized cash register systems
- Strong multitasking abilities and attention to detail
- Ability to remain calm and professional in highpressure situations
- Proficient in using standard office equipment (computer telephone copier fax machine)
- Basic computer skills including familiarity with property management systems
- Flexibility to work various shifts including weekends and holidays
- Knowledge of local attractions and services in Phnom Penh (preferred)
- Ability to stand for extended periods and assist with light lifting when necessary
- Strong problemsolving skills and a customerfocused mindset
- Collaborative team player with a positive attitude
Additional Information :
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
