Customer Delivery Engineer

Black Duck Software Inc. helps organizations build secure highquality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industryleading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Black Duck Software is looking for a Professional Services Engineer for the Technical Services Team. You will work directly with our clients to meet their software security quality and compliance goals. You will help customers unlock the potential of Black Ducks suite of products Coverity (SAST) Black Duck (SCA) Seeker (IAST) Defensics (Fuzz Testing) and Software Risk Manager (ASPM).

As a Professional Services Engineer at Black Duck you will be responsible for customer onboarding and enablement. You will coordinate with customers to set objectives and achieve milestones on the path to customer adoption as well as facilitate ongoing health checks. Youll need to have fantastic technical skills to perform handson implementation scripting and troubleshooting as well as superb nontechnical skills to build customer relationships understand requirements and conduct training sessions.

Representing Black Duck at our customers means that you are the face of Black Duck and hence play a vital role in ensuring that we have happy customers. Your passion and determination will drive success for both your customers as well as Black Duck overall.

The Technical Services Team at Black Duck services its customers via fixedscope packages as well as a customized statements of work (SOW). In other organizations the postsales function that Technical Services provides is often called Professional Services Customer Success or Application Engineering.

Key Responsibilities:

• Documenting customer requirements and review use cases.
• General onboarding of new accounts and successful technical implementation.
• Constantly strategize conceive and execute internal processes to improve the Customer Success organization and our service offerings.
• Identify areas for improvement or enhancement in both Black Ducks product line and the company functions as a whole.
• Customer enablement ranging from formal training to constant efforts driving selfsufficiency within your assigned accounts.
• Assist in the attainment of Black Ducks renewals business.

Key Requirements:

• Proven ability to prioritize activities set objectives and meet milestones.
• Well organized. Able to deliver project milestones and deliver ontime.
• Experience working with at least 2 programming languages namely C/C C# or Java.
• Desired experience with security testing and network protocols.
• Understanding of opensource software libraries such as glib OpenSSL Boost etc. and their associated licensing.
• Experience with project scoping requirements gathering and software development lifecycles.
• The ability to work with connect to and influence people.
• Good analytical skills conceptual ability and creativity.
• Able and willing to travel occasionally as well as be inoffice at least 3 days per week.
• Minimum 3year relevant experience in a technical customer facing role.
• Experience in SAST tools (e.g. Coverity Checkmarx Fortify) or SCA Tools (Black Duck Protex Whitesource Sonatype) is an advantage.

Education

Bachelors Degree in Computer Science Masters Degree preferred or equivalent Experience.

Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal law. In addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.