Client Success Partner
Client Success Partner
Posted on :
16-04-2025
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1 Vacancy
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Job Description
About PLabs Ventures:
We have been a proremote working organisation for over 4 years of our 6 years of existence. We believe our teams should have a high sense of accountability and urgencya get the job done attitude no matter where you re.
We work with clients across a range of industries and are in the second pivot of the organisationfrom being a gaming focused agency. As we evolve our services portfolio has also grown and evolved. We are the right organisation for someone looking to learn every single day because no two days are the same.
We offer a strong worklife balance while getting stuff done for clients around India and parts of the world too.
Our key services include paid media marketing performance marketing branding campaigns SEO and content marketing brand strategy and business growth consulting. Our client portfolio includes brand such as Future General Life Insurance DPS chain of schools PepperFry Amity online Chandigarh University Nabhi Sutra Salt Attire among others.
Founded by two industry veterans Shafi Samad and Melanie Fernandes operates with the mindset of partnering with clients for growth. We value transparency honesty and accountability with clients and our teams.
Scope: To handle client relationships across verticals and be responsible for client retention.
Education: MBA Marketing
Job Role:
- Manage a portfolio of accounts ensuring client satisfaction and retention.
- Coordinate with clients to understand plans for campaigns across media channels such as META Google etc.
- Obtain budget approvals from clients for all activities.
- Develop and present performance marketing content calendars to clients social media teams.
- Collaborate with SEO clients on tasks updates and campaign alignment.
- Create pitch decks to upsell and crosssell services to existing clients.
- Ideate brand content and partnerships to augment revenue growth.
- Ensure timely account setup tracking and integration with the internal team.
- Coordinate with vendors for creative production setup.
- Monitor and report on client deliverables KPIs and campaign performance.
- Build longterm relationships with clients.
- Investigate and determine clients wants and needs.
- Plan and implement digital strategies for clients.
- Analyze the effectiveness of digital campaigns.
- Set up a list of KPIs to track for each client.
- Prepare and present reports on their progress.
- Keep abreast of new trends in digital technology.
Key Success Metrics:
- Client retention.
- Improvement in KPIs of clients compared to onboarding or while taking on the client.
- Efficiency improvement in processes with clients.
Key Skills:
- Understanding of SEO and paid media is necessary to make sense of this role.
- Great interpersonal skills.
- Excellent communication skills both written and verbal.
- Adept at technology with a working understanding of digital media preferred.
- Ability to work with crossfunctional teams to deliver clients KPIs.
- Ability to manage multiple projects and accounts.
Key Behavioural traits:
- Gogetter.
- Selfstarter intrinsically motivated.
- Passionate.
- Committed to learning every day.
- Selfdisciplined.
Job Types: Fulltime Permanent
Pay: 30000..00 per month
Schedule:
- Day shift
Application Question(s):
- Do you have experience in Client Servicing
- Do you have experience in Digital Marketing
Experience:
- Total work: 2 years (Required)
Language:
- English (Required)
Work Location: Remote
Job Type: Fulltime
Pay: 36000..00 per year
Schedule:
- Day shift (Alternate Saturdays 1st & 3rd) working)
Experience:
- Client servicing: 1 year (Preferred)
- Digital marketing: 1 year (Preferred)
Work Location: Remote
interpersonal skills,digital media,seo,project management,digital marketing,client services,communication skills,time management,client onboarding,client retention,verbal communication,written communication,remote work experience
Employment Type
Full Time
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