Manager Service
Manager Service
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Job Description
Date Posted:
Country:
IndiaLocation:
1516 VALENTINO SOMA KANJI NI WADI BRTSCANAL ROAD SURAT 395 002 IndiaThe candidate should be essentially from elevator background having experience in Service to lead
a team of Customer Service Professionals in the given area towards excellence for achievement of
business objectives in Service Function through the following:
- Overall responsible for service revenues from area.
- Provide leadership Supervisor and various stake holders inthe department to achieve business targets.
- Including setting their annual business targets and periodical review to achieve the results.
- Drive excellence in field operations through supervisors
- Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
- Position will be responsible for Techno Commercials for 2000 units.
- Annual Manpower planning and enhance field productivity.
- Sub Con Management and Development to support field operations.
- Maintain cordial relations with builders owners and architects
- Coach and develop internal talents for taking up higher responsibilities in the organization.
- Drive service transformation initiatives in the area
- Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters
- Visit job sites Periodical visits to all Key customers and maintain CRM
- Receivable Management daytoday updates to Zonal Head / Finance
- Work towards customer delight and customer appreciation
- Tracking of all customer complaints and speedy response/resolution
- MIS / Reporting / Review with team.
Education & Experience required
- Diploma/BE in Engineering and MBA.
- 1015 years in handling service in Elevator industry
- Excellent Communication & Interpersonal skills
- Assertive Proactive Result orientated and Selfstarter
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive
consideration for employment without regard to race color religion sex sexual orientation
gender identity national origin disability or veteran status age or any other federally protected
class.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highperformance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global peoplepowered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at .
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Required Experience:
Manager
Employment Type
Full-Time
