Repair Network Engineer
Repair Network Engineer
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Job Description
Job Title Repair Network Engineer
Location Leicester or Bexhill
Welcome to Hastings Direct
Were a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company weve made huge investments in our technology pricing data and analytics capabilities over the past few years along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team were doing exactly the same building a market leading finance technology platform investing in our team and our approach to leadership development with a real focus on commercially adding value to the business.
The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD. If you like what you see we hope youll consider joining our team.
We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If youre excited about joining us and think you have some of what we are looking for even if youre not 100 sure we would love to hear from you.
Role overview
Within the Repair team youll be organising commercial terms and working practices with repairs which promote good customer outcomes in the repair journey. Youll be delivering a physical repair capability which meets the needs of customers internal stakeholders and our HD digital ambition within the contracted repair network suppliers.
Job details youll need to have demonstrable experience in:
Analysing trends anomalies and verifying known issues to predict outcomes and fix current issues
Providing analysis and rational for future forecasting inputs using available data and resident market experience
Becoming an expert in the use of third party software and facilitating the best possible internal business reporting and data led strategies
Building solid productive relationships with supply chain partners to influence change and formulate effective solutions to meet overall departmental objectives
Responding to escalated issues around repair process delays and bring about favourable outcomes for both customers and the business
Reviewing Total Loss avoidance strategy and highlighting areas for improvement with the goal of a reduction in total loss
Essential skills we would love you to have:
Strong motor claims engineering background with the ability to use computerised vehicle estimating systems (e.g. Audatex/GT Motive) and ATA/AQP accreditation
Strong analytical and research skills combined with excellent attention to detail and accuracy
Effective communication and interpersonal skills with the ability to influence stakeholders both internally and externally
The interview process
Our interview process involves the below:
Recruiter screening call
1st stage interview with hiring leader
2nd interview with hiring leaders leader
As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS please visit our inclusive business page on our careers website Diversity inclusion equality and fairness with Hastings Direct Hastings Direct Careers
Regrettably we are unable to offer sponsorship for this role.
Benefits: in addition to a competitive salary and 5k car allowance you will also receive
Flexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detail
Competitive bonus scheme all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing as a Band 4 colleague Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing as well as providing you with 4x your salary with our life assurance cover income protection at no extra cost and matched pension contributions up to 10 we are proud to provide you with an award winning package which includes discounts cashback free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme we have the thrive mental health app our colleague assistance programme available 24/7 our own inhouse mental health first aiders support groups and a dedicated team to make sure we are covering your needs
Theres more! 27 days annual leave bank holidays with the option to buy or sell one of your weeks access to our health care cash back plans dental plans discounted health assessments Cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more .
Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
Employment Type
Full-Time
