ILUS - Systems Engineer I - Operations Support
ILUS - Systems Engineer I - Operations Support
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
About Us
Daifuku is the nations leading independent provider of intelligent material handling systems. With hundreds of engineers inhouse the company designs manufactures integrates and installs the full spectrum of intralogistics solutions. We provide leadingedge conveyor and sortation systems voice and lightdirected order fulfillment equipment controls and software robotics mezzanines and structures.
If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions we want to hear from you.
Position Summary
TheSystem Operationsteamprovides our clients withITand firstlevel troubleshooting expertisefor project GoLiveramp ofwellrounded employeeswho can accurately assess andfacilitatesolutions for onsite issues
Responsibilities
- Troubleshootsfirst level issuesonsite andfacilitatessolutions forsecond and third levelissues.
- Findsapplicable data through SQL queries/softwareapplications/server logs to solve and/or support solutions/customerissues.
- Collaboratewith customers to enable the successfuloperation ofour automated solutionsin theirfacilities
- Assists in writing sitespecific documentation such as failover processes startup scriptsorchange request ideas.
- SupporttheSystem Validation Team Software Implementation and the System IntegrationTeamduring commissioning and UAT whenever the opportunity arises.
- Other duties asassigned
- Some travelmaybe (up to10
Qualifications
- Write read edit database queries and tabulate large sets of data
- Find trends or variances in tabulated data to troubleshoot issues
- Ability to troubleshoot computer issues via RDP session understanding VM architecture
- Ability to understand warehouse operational processes and overall material flow
- Customer service mindset allowing communicate with internal & external customers & vendors at their sites and online
- Reasoning analytical and criticalthinking problemsolving skills
- Selfmotivated proactive mindset to solve problems and issues before they occur
- Knowledge of MS Office suite and Windows operating systems
- Teamoriented & collaborative
- Strong verbal and written communication skills
- Knowledge of WMS/WCS systems preferred
- Exposure to automation technology including conveyors sorters shuttles or robotics is a plus
- Knowledge of computer components is a plus
- High school graduatewith 3 years experience working in IT related field
- Understanding and/or experience with SQL DB structuring
- Networking tools and SSH client experience is a plus
- Associate degree or equivalent experience in Computer Science/Engineering or Information Systems Operations Management Industrial Engineering Logistics & Supply Chain Data & Analytics or similar degree preferred
Employment Type
Unclear
