Strategy Planning Operations Sr Manager - US Remote

Career Category

Job Description

Join Amgens Mission of Serving Patients

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our awardwinning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Strategy Planning & Operations Sr Manager

What you will do

The Strategic Planning and Operations Senior Manager reports directly to the Senior Director Call Center. The candidate will frequently interact with numerous Directors/Executive Directors within Patient Access & Reimbursement as well as critical crossfunctional partners in operations capabilities marketing legal and compliance. Accordingly the candidate must be able to communicate well with others lead and manage projects effectively and motivate and coordinate our team to achieve outcomes in a complicated is a challenging and rewarding role. This position will require you to demonstrate key leadership traits to not only elevate our strategic initiatives but also support the development coordination and implementation of patient support programs at Amgen SupportPlus and Tezspire Together. This includes call center strategy development and implementation workforce management oversight quarterly business review planning and and overall responsibility for executive communication on call center performance.

What You Will Accomplish:

• Partner with call center leadership to develop strategies/priorities and implement successful initiatives/pilots that drive acceleration of service utilization.

• Lead the sharing of insights (working with V&A Insights team as appropriate) across Patient Access & Reimbursement to ensure effective portfolio management as well as inform potential changes to call center strategy.

• Lead and support crossfunctional organizational SLT meetings and facilitate crossfunctional alignment and problemsolving on key business issues and opportunities.

  • Serve as key aid to Sr. Director in communication planning/effectiveness to overall team

• Oversee our existing workforce management team responsible for maximizing call center productivity and performance mentoring and fostering career development to ensure ongoing talent development

• Support QBRs and monthly call center LT meetings via the development of agendas capturing minutes and action items.

• Planning and of call center narrative performance and key KPIs

Qualifications

Basic Qualifications:

Masters degree and 6 years of relevant professional experience

Or

Bachelors degree and 8 years of relevant professional experience

Or

Associates degree and 10 years of relevant professional experience

What We Expect of You

Preferred Qualifications:

• Call center operations field sales or home office leadership experience

• Strong planning analytical leadership administration and project management skills

• Thorough understanding of call center operations and patient support programs

• Ability to successfully handle multiple projects at once

• Wellorganized

• Ability to think strategically and translate ideas into results

• Experience critically evaluating process and establishing creative solutions

• Excellent communication skills including interpersonal skills to foster collaboration and success in a highly matrixed environment; strong oral/written presentation skills

• Strong project management skills lead and manage projects from concept to completion in a matrix and at times ambiguous environment

• Demonstrated selfstarter ability to work under limited supervision and coordinate multiple projects in a detailoriented environment

• Experience working with key internal or external partners establishing communicating and managing teams to timelines and project targets

• Advanced skills and familiarity with Excel PowerPoint OneNote

• Utilization of project management tools methodologies and practices

• Quick learner proactive takes initiative goal oriented and results driven

• Strong negotiation skills active listening and relationship management skills

• Ability to influence others while fostering a valuebased environment of high performance and fairness

• Demonstrates creativity and foresight in anticipating and solving complex project issues

What you can expect from us

As we work to develop treatments that take care of others we also work to care for your professional and personal growth and wellbeing. From our competitive benefits to our collaborative culture well support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

In addition to the base salary Amgen offers a Total Rewards Plan based on eligibility comprising of health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities that may include:

• A comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts

• A discretionary annual bonus program or for field sales representatives a salesbased incentive plan

• Stockbased longterm incentives

• Awardwinning timeoff plans

• Flexible work models including remote and hybrid work arrangements where possible

Apply now and make a lasting impact with the Amgen team.

In any materials you submit you may redact or remove ageidentifying information such as age date of birth or dates of school attendance or graduation. You will not be

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

Salary Range