Information Systems Support Specialist II - Network Service Office

Office of Information Technology

Network Service Office

Information Systems Support Specialist II

Opening Date: April 4 2025

Closing Date: April 18 2025

Job Class Code: 0931
Grade: 23
Salary: $56666.48 $79510.08*/Annually *Includes 15 recruitment and retention stipend and eligible for an additional 5 training bonus)
Position Number:

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) Network Services Office provides information technology support to over 22000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

• Practice Customerfocus ensuring that our customers are heard and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven peoplefocused services by applying emotional intelligence skills and behaviors.

ABOUT THE JOB DETAILS:

The Office of Information Technology is seeking an Information Systems Support Specialist professional who is proficient in Cisco LAN/WAN technologies within a large enterprise network. The selected individual will join as a contributing team member with other highly qualified IT Cisco and network experts and will assist in engineering installing and maintaining enterprise level Cisco networks.

TECHNICAL DUTIES INCLUDE:

• Has full understanding of network standards such as TCP/IP for networks
• Troubleshooting and installing network equipment and cabling to support LAN MAN WAN topologies.
• Implement the installation configuration maintenance and monitoring of networking systems andequipment.
• Overseeing network performance through monitoring through Cisco Stealthwatch DNA Centerand Solarwinds Orion software.
• Handle work such as generating installing enhancing diagnosing correcting and maintaining network operations and related systems software for an enterpriselevel network.
• Interfacing with customers via ticketing systems email and voice calls

To be successful the selected candidate you must be trained and experienced in Cisco routing switching and management systems be able to solve network issues provide sound judgement and analysis and offer viable solutions. This role requires an understand of networking performance management/capacity planning hardware and software configurations integrations and all facets of implementation.

Work is performed under supervision. This position is in Augusta ME. The Network Services Group requires 24x7 hardware support. This requires the position to be oncall in a rotation format.

WHAT WILL YOU DO

• Have fun and work with an outstanding team of IT professionals you will share knowledge and you will learn about the most complex IT systems in the state of Maine.
• Solve problems and use your skills to contribute directly to solutions that make a difference.
• Perform a full range of system administration functions in order to acquire configure install and monitor switches and routers and other data communication software and hardware.
• Resolve complex network problems develops complex reports and provides fixes to current network slowness or crashes.
• Follow configuration standards documentation of network devices including servicing and upgrading of equipment.
• Performs fault isolation and repairs in a complex computing/networking environment independently or in consultation with vendor or other technical personnel in order to diagnose and correct system problems.
• Analyzes network traffic flows to identify potential bottlenecks to improve level of service to end users.
• Understanding of customer relationship best practices.
• Demonstrate desire to exercise accountability in a professional manner.
• Demonstrate ability to respond in a timely and effective manner.
• Understand empathy and how to exercise it with a variety of personalities.
• Understand emotional intelligence principles.

WHAT WE NEED FROM YOU:

We need a candidate who can deliver and contribute as a positive team player a person who understands system associated security risks and can make decisions to effectively improve work performance levels. We need a person willing to develop themselves and contribute to the development of others and who will take the extra steps to make sure quality work is delivered on time and every time.

MINIMUM QUALIFICATIONS

A minimum of 3 years of a combination of related postsecondary education technical certifications or technology related work training internship experience etc. may be credited as related experience on a monthpermonth basis.

Preference will be given to candidates who are able to lift gear into place in the field climb ladders and drive a State vehicle. Candidates will need to lift up to 40lbs climb ladders and must have a valid State of Maine drivers license.

The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• WorkLife Fit Rest is essential. Take time for yourself using 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtimeexempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays 8595 of employeeonly premiums $11196.96 $12514.32 annual value) depending on salary. Use this chart to find the premium costs for you and your family including the percentage of dependent coverage paid by the State.
• Dental Insurance The State of Maine pays 100 of employeeonly dental premiums $387.92 annual value).
• Retirement Plan The State contributes the equivalent of 13.29 of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than fulltime.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.