Service Advisor
Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
At Castle Automotive Group we are a diverse community of people all working together to make great things happen. We offer a professional environment with extensive training and growth that includes performancebased development. We are looking for individuals with interesting backgrounds who want to be a part of a rewarding innovative and collaborative workplace. We truly believe that our team members are the driving force behind our success and are committed to delivering the greatest customer experience every day.
As a Service Advisor you will own our customers experience in the service lane and are the first point of contact for the client as it relates to their vehicle status repairs diagnostics and issues.
You will need to become wellversed in product offerings inventory needs technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process our Service Advisors are true professionals who enjoy helping others.
What We Offer
- 401(K) w/employer match
- Major Medical & Dental 50 employeepaid premium)
- Vision
- Voluntary Benefits (Accident Critical Illness Disability and more)
- Life Insurance
- Paid Time Off
- Employee vehicle purchase discounts
- Career advancement
Responsibilities
- Oversee service orders and flow of the Drive Lane. Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether by phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
- Utilize cuttingedge technology to serve our customers (texting electronic multipoint inspections tablet writeups etc.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Teamoriented and selfmotivated
- Able to work with little supervision
- Clean driving record and meet insuranceguidelines
- CDK and GMexperience a plus but not required
We are looking for qualified quality people ready to start their career within our family.
To learn more about us visit https://jointeamcastle/
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
