Application Support Analyst
Application Support Analyst
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Job Description
HR Star are proud to be recruiting an Application Support Analyst on behalf of our client that specialises in Wealth Management software in Bath. This is a great opportunity to join a fast paced evergrowing company that is always looking for ways to grow and develop their employees.
Working in the Application Support team you will provide support and maintenance to the core line of business applications to ensure the smooth running of daytoday operations. As part of this team you will be responsible for providing timely and high quality support services to all users and will become a subject matter expert for the software and integrations used within the organisation.
The successful candidate will be able to spot areas where processes and procedures can be enhanced and streamlined as well as continually looking to improve both yourself and the services provided by the Application Support team.
You will bring with you:
Client and Customer Focus:Add value and improve experience for application users
Communication:Communicate clearly and concisely tailoring content and style with ability to make a positive impression on others
Time Management:Managing your workload effectively whilst performing at a highlevel
Business Focus:Apply good practice and follow company procedures at all times
Operational Excellence:Continually delivering and improving excellence for clients and customers
Expert Knowledge:Application of specialist knowledge and taking the opportunity to contribute towards policy
Responsibilities:
Provide support for all business applications
Escalatetickets to 3rd party support providers when required
Take ownership of tickets through to resolution including when escalated to 3rd party support providers to ensure issues are resolved in a timely fashion and communication is maintained throughout
Liaising with 3rd party support providers to ensure application availability and readiness is always maintained
Root cause analysis assessing the impact of incidents and proposing enhancements to reduce the risk of repeat events
Execute day to day tasks and work within the team to maintain highperforming systems for all applications ensuring availability to business users
Carry out testing on updates to applications prior to rollout to the live environment
Document and develop all application related processes and procedures and maintain documentation once created
Suggesting improvements to processes and procedures to enhance the performance of the team
Specialist Skills Qualifications and Experience:
Essentials:
Financial Services background and experience in dealing with UK platforms
Excellent judgment and creative problem solving skills
Highly organised selfmotivated results oriented with an ability to demonstrate high levels of tactical analytical and flexible thinking
Operationally and Client service/relationship focused
Exceptional written oral interpersonal and presentation skills
Effective stakeholder management skills
Ability to understand and contribute to team development and planning
Team player who can multitask
Desirable:
Similar role held in a Wrap Platform business
Minimum 2 years experience in a similar role ideally gained in a highgrowth organization.
Energetic flexible collaborative and proactive; a team member who can positively and productively impact the success of the team
Selfreliant good problem solver results oriented
Ability to operate as an effective tactical thinker
If this sounds like the right opportunity for you please apply with your CV and we will be in touch!
If you have any questions or would like further information please contact
Required Experience:
IC
Employment Type
Full-Time
