Representative - VIP Services

About Ballys:

Ballys Corporation is a global casinoentertainment company with a growing omnichannel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a firstinclass sports betting platform and Bally Casino a growing iCasino platform.

With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

As a VIP Services Representative you will act as a liaison between casino guests and management. To foster good customer relations. Enact and support marketing strategies in respect to the retention reclamation and development of casino patrons under supervision of casino hosts and management.

Responsibilities:

• Develops maintains a Service Culture that ensures the delivery of superior internal/external guest service by all team members.
• Ensures department adheres to all regulatory departmental and company policies and procedures.
• Assists guests with any questions concerns or problems.
• Understanding of overall departmental/company procedures promotions programs strategies and any other relevant information pertaining to the casino operation.
• Maintain complete comprehension and knowledge of the club point system comps and enrollment of new club members.
• Encourage guests to join players club and communicate the benefits.
• Make arrangements for casino comps and issuance of necessary paperwork.
• Books hotel and restaurant reservations for guests upon request.
• Ability to communicate with all departments.
• Assists in the development and process of highend player events.
• Communicate guest concerns complaints and requests to the necessary department or supervisor.
• Maintain accurate information on all club members and activities occurring within the club database.
• All other duties as assigned.

Qualifications:

• High School diploma or equivalent.
• Should possess excellent customer service skills/conflict resolution skills.
• Be able to perform independently under limited supervision.
• Excellent written and verbal communication skills.
• Ability to understand and follow verbal directives and written directions.
• Previous computer knowledge is preferred.
• Respond to visual and aural cues.
• Read write speak and understand English.
• Able to work flexible shifts

Whats in it for you:

• Competitive wages with annual performance reviews
• Comprehensive health coverage plan that includes medical dental and vision
• 401(K)/ Company Match
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts
• Target Salary Range: $21.00 $23.00 / hr

Physical Demands & Work Environment:

• Regularly required to see talk hear walk and stand
• Frequently required to use hands to handle feel and reach
• Occasionally required to sit or stoop
• Must occasionally lift and or move up to 30 pounds
• Requires visual acuity to perform closeup activities peripheral oversight and distinguish color
• The work environment contains bright lights loud noise and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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Required Experience:

Unclear Seniority