Dedicated Client Service Partner - Stuart FL - Onsite

This onsite role will require the incumbent candidate to come into client office 5 days per week in Stuart FL 34994.

As the Dedicated Client Service Partner youre an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our liaison and bringing key insights and program delivery opportunities to the Account Management Teams strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

Heres more of what youll do:

• Deliver handson dedicated personalized support to the Client their employees and the HR Team

• Respond to own and assist with escalated complex issues and inquiries from the Clients benefits delivery team and/or the employees. Including but not limited to complex claims authorizations denials appeals incentive issues etc.

• You will provide education and guidance around plan offerings benefit optimization steerage as well as tool and resource navigation. This may include lunch and learn sessions presentations or general communication development in alignment with clients programs and services (mycigna incentives discount programs health savings account etc. offered

• Manage new hire onboarding and open enrollment/health fair support

• Assist with wellness activities

Qualifications:

• High School Diploma or GED required Bachelors degree preferred

• 3 years professional experience in insurance healthcare managed care or related industry highly preferred

• Client facing experience preferred

• Ability to manage multiple priorities and deadlines independently and proactively

• Ability to negotiate manage expectations and creatively problemsolve effective client solutions

• Ability to pivot seamlessly from customer interaction to client level updates communication and coordination

• Excellent presentation skills. Previous success in delivering Customer and Client Communications

• Candidate must meet travel requirements for this role

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobaccofree policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.