IT Technician
IT Technician
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Job Description
Are you well versed at technology and computer problemsolving Do you have a passion for supporting others and would like to join an impactful company in Bristol Science Creates is a deep tech incubator hosting and supporting the development of numerous companies over several sites in Bristol. With a growing core team of over 20 we are looking for someone who can provide IT support for both our team and our building networks. You will assist the IT Systems Administrator in supporting company members and event visitors with network issues and Audio Visual systems in our meeting rooms and event spaces. If you thrive in a fastpaced environment and love the satisfaction of helping others navigate the digital landscape this role is perfect for you. As an integral part of our team working closely with the IT Systems Administrator youll have the opportunity to showcase your expertise while making a meaningful impact on our customers user experience.
Key responsibilities
1st Line Support: Provide responsive firstline technical support to the core Science Creates team addressing ITrelated issues efficiently and professionally via email remotely or in person.
Troubleshooting: Diagnose and resolve hardware issues printer problems minor software problems and basic network challenges for the Science Creates team.
AV Setup & Management: Set up manage and support audiovisual equipment for conference rooms and events including webcams TVs monitors speakers and microphones ensuring seamless technical operations.
Assisting with onboarding and offboarding Science Creates staff from our digital platforms.
VOIP System Management: Set up and install VOIP telephone systems and handsets liaising with our third party providers regarding phone operations and maintenance.
Ticketing System Management: Maintain and manage the IT ticketing system ensuring requests are logged tracked and resolved within established timelines.
Provide support for networked printers and deal with basic driver issues.
WiFi Support: Offer basic support for WiFi systems troubleshooting SSID connectivity issues and ensuring network stability and security by assisting the IT manager.
CCTV Troubleshooting: Conduct basic troubleshooting of CCTV systems to maintain security and functionality. This includes physically resetting CCTV cameras and replacing and running cables for new cameras.
Physical Networking: Assist with physical networking tasks such as running and managing network cables installing wifi access points and switches liaising with the company members and contractors where necessary.
Work closely with our third party printing provider to ensure proper printer operations providing necessary logs and supply levels.
Flexibility & Adaptability: Be willing to adapt to evolving IT needs and support requirements.
What you need to bring to the role of IT Technician
Essential
Reliability
Organisational skills
Problem solving skills and the ability to troubleshoot common IT issues
Care for the experience of customers and the community
Independence with the ability to take initiative
Motivation and a willingness to adapt in a constantly changing work environment
Excellent verbal communication skills
A basic understanding of networking VLANs SSIDs VPNs and firewalls
An understanding of basic network management DHCP POE and cable terminations
Experience in installing maintaining and supporting Mac devices Windows desktops office software and IOT devices
Familiarity with basic printing functionality and protocols
A good understanding of basic office suite applications such as Google Workplace applications and Microsoft Office.
Desirable
Prior helpdesk or IT support related experience (e.g. logging support tickets)
Basic programming experience
Experience in printing systems protocols and knowledge on how they operate
A basic understanding of Windows/Linux server administration
Understanding of and/or experience working with Ubiquiti technologies
What well offer in return
A friendly and progressive working environment where personal and professional development is supported
25 days annual leave increasing by a day per year in addition to bank holidays
A stylish modern work environment with a fun and welcoming team
Flexible working options
Pension salary sacrifice scheme
Cycle to work scheme
Real opportunities for continuous learning personal development and career progression as the company grows
What next
If youre ready to help support the IT function in our scientific ecosystem please submit an online application including a CV and Cover Letter outlining your skills and suitability for the role.
At Science Creates we are open respectful and inclusive. We believe in the power of diversity and strongly encourage applicants from all parts of society. Our focus is purely on your experience and skills.
If you would like to speak to a member of the Science Creates team before applying then just drop us an email at
What is Science Creates
Founded in 2015 by Deep Tech founders seeking the resources needed to grow their own startups Science Creates is a Deep Tech ecosystem that supports and empowers scientists and engineers to build worldclass startups that can significantly improve the health of people and the planet.
Through its four key pillarsIncubators (lab space) Venture Capital Platform (community programmes & partnerships) and Outreach (STEM charity & public engagement)Science Creates aims to transform scientific and engineering breakthroughs into groundbreaking products.
By scaling these pillars Science Creates envisions establishing a national founderled ecosystem that nurtures thousands of startups creating a culture of entrepreneurship within UK academia and leveraging advanced technology to lead the 4th industrial revolution transforming the UK economy accelerating global sustainability and improving the health of millions worldwide.
Advert closing date:27th April
Interview dates:w/c 5th May
Location:Science Creates Old Market Bristol (close to Bristol Temple Meads train station) various sites in central Bristol. This role is based on site full time with no hybrid working available.
Contract type:Permanent.
Salary:per annum depending on experience
Required Experience:
IC
Employment Type
Full-Time
