Customer Success Manager Implementation Specialist
Customer Success Manager Implementation Specialist
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$ 170000 - 190000
1 Vacancy
Job Description
About Anthropic
Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.
About the Role
We are seeking a driven and technically savvy Customer Success Manager to join our growing team. In this role you will be instrumental in driving the successful rollout and early adoption of Claude for Enterprise among our customers. You will focus on customers critical activation phase of adopting Claude providing technical guidance building strong customer relationships and working closely with crossfunctional teams to ensure smooth deployments.
Responsibilities:
- Lead the endtoend implementation process for Claude for Enterprise from kickoff to successful deployment all with the focus on timetovalue for our customers
- Explore the art of the possible with customers through guidance on new functionalities and products from newly launched web search to MCP to Claude Code
- Develop and execute change management strategies to drive user adoption and maximize the value of Claude for Enterprise within customer organizations
- Provide technical and product guidance addressing customer questions and recommending best use cases
- Collaborate with customers to set impactful measurable success metrics for their Claude for Enterprise implementation
- Manage project timelines milestones and stakeholder expectations throughout the deployment process
- Conduct group training sessions and corun interactive enablement workshops with customers L&D departments
- Monitor usage and share insights with customers to drive continuous improvement and adoption
- Serve as a liaison between Anthropics product team and customers capturing feedback and communicating product updates
- Collaborate with Sales and Marketing to ensure smooth handoffs and consistent amplified customer experiences
You may be a good fit if you have:
- Have 5years of experience in a customerfacing implementation or consulting role preferably in B2B SaaS or enterprise software
- Possess strong project management skills with a track record of successfully managing complex crossfunctional projects
- Excel at communication and presentation with the ability to engage stakeholders at all levels of an organization
- Are able to quickly learn and articulate complex product features and use cases
- Have experience with change management methodologies and best practices
- Are adaptable and possess a growth mindset thriving in a fastpaced evolving environment
Strong candidates may also have:
- Have experience with AI machine learning or natural language processing technologies
- Be familiar with enterprise IT environments and integration challenges
- Be proficient in data analysis and have experience with creating and interpreting adoption metrics
- Possess knowledge of cybersecurity and data privacy best practices
Deadline to apply: None. Applications will be reviewed on a rolling basis.
The expected salary range for this position is:
Annual Salary:
$170000 $190000 USD
Logistics
Education requirements: We require at least a Bachelors degree in a related field or equivalent experience.
Locationbased hybrid policy: Currently we expect all staff to be in one of our offices at least 25 of the time. However some roles may require more time in our offices.
Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.
How were different
We believe that the highestimpact AI research will be big science. At Anthropic we work as a single cohesive team on just a few largescale research efforts. And we value impact advancing our longterm goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highestimpact work at any given time. As such we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT3 CircuitBased Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues.
Required Experience:
Manager
Employment Type
Full Time
