Servicing Lead- Corporate Travel Expense Cards
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Salary Not Disclosed
1 Vacancy
Job Description
JOB TITLE: Servicing Lead Corporate Travel & Expense Cards
TERM: 12 months
CLIENT LOCATION: Riyadh Saudi Arabia
DIVISION: Corporate Banking /Commercial Cards
REPORTS TO: Program Manager Corporate Large Program
RELEVANT EXPERIENCE: 8 years of experience in corporate banking operations card servicing or implementation management ideally within commercial cards or payment products
MANDATORY REQUIREMENTS**: Experience in Corporate Cards servicing or operations
PURPOSE OF JOB
Our client is seeking a Servicing Lead to design implement and oversee the servicing operating model for our newly launched Corporate Travel & Expense (T&E) Card proposition. This role is critical to ensuring a seamless and highstandard service experience for our multinational and large corporate clients. The Servicing Lead will work across functions including operations IT compliance product and relationship management to develop processes service standards and governance models that support a scalable and clientcentric T&E card program
TASKS
Core Responsibilities and Accountabilities
Key Responsibilities
- Design and implement an endtoend servicing model for Corporate T&E Cards covering onboarding query management transaction support dispute handling and reporting.
- Define and document standard operating procedures (SOPs) for all key servicing activities ensuring compliance with regulatory and internal requirements.
- Collaborate with Relationship Managers and Sales Leads to ensure that servicing commitments align with client expectations.
- Establish clear SLAs KPIs and escalation protocols for servicing corporate clients.
- Coordinate with card processors technology vendors and internal stakeholders to ensure proper system configuration data integration and service readiness.
- Lead the onboarding and training of internal servicing teams and act as the central point of contact for issue resolution.
- Monitor service performance identify root causes of recurring issues and implement continuous improvement initiatives.
- Support audits risk reviews and compliance assessments related to the T&E card operations.
Qualifications & Experience
- Minimum of 8 years of experience in corporate banking operations card servicing or implementation management ideally within commercial cards or payment products.
- Proven experience designing and running corporate client servicing models with a strong operational and control mindset.
- Deep understanding of commercial card servicing workflows including onboarding file integrations statement delivery and client queries.
- Strong project management and process improvement skills.
- Excellent stakeholder management and crossfunctional coordination capabilities.
- Familiarity with card platforms ERP connectors and expense management systems is a plus.
Employment Type
Full Time
