System Administrator- Mid Level
System Administrator- Mid Level
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
NCDIT needs an excellent desktop support for activities such as troubleshooting software installs PC replacements imaging equipment inventories PC maintenance applying critical updates documenting tickets customer onboardings and offboardings.
- Support customers using good customer service skills including the ability to communicate with both technical and nontechnical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Experienced in imaging and provisioning new equipment hardware & provide to customer
- Experienced in supporting mobile devices
- Experienced with supporting Apple devices
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes & knowledge base
- Basic understanding of MECM Active Directory Tanium Intune & Beyond Trust
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues
- Work on special projects as needed
Skill
Required / Desired
Amount
of Experience
Support customers using good customer service skills including the ability to communicate to both technical and nontechnical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Experienced in supporting mobile devices
Experienced with supporting Apple devices
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Basic understanding of MECM Active Directory Tanium Intune & Beyond Trust
Work with vendors on warranty cases
Work on special projects as needed
Employment Type
Full Time
Key Skills
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