Imaging Support Specialist - Full Time - Days

Why work for Nebraska Methodist Health System
At Nebraska Methodist Health System we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. Its helping families grow by making each delivery special conveying a difficult diagnosis with a compassionate touch going above and beyond for a patients needs or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay excellent benefits and a great work environment where all employees are valued! Most importantly our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

The Imaging Support Specialist is responsible for assisting the Certified Technologist during the imaging process. Duties include caring for patients by transporting them to procedures answering the department phone and assisting in image retrieval/file room duties. Communicating with other members of the health care team to coordinate patient care as well as exam room preparation. The Imaging Tech Aide may be assigned to work in a variety of radiology modalities and/or clinical services per operational needs. Will be trained in PACS and Powershare for File room support.

Location: Methodist Fremont Health
Address: 450 E 23rd St. Fremont NE

Work Schedule: Monday Friday 8:00 a.m. to 4:30 p.m.

Responsibilities:

Essential Functions

Promotes positive relations when interacting with patients visitors families physicians customers and coworkers.

• Greets smiles and makes eye contact.
• Introduces self by name.
• Volunteers to help coworkers and other employees.
• Addresses patients and others by surname.
• Responds quickly to patients and/or other peoples needs.
• Demonstrates good communication style and interpersonal communication skills with patients/families.
• Complaints resulting from patients shall not exceed 3 per year.

Acts as receptionist for the department. Handles incoming and outgoing information in a person and by telephone.

• Always demonstrates proper office communication etiquette.
• Takes reports from other departments without error.
• Reports vital information to the appropriate staff immediately.
• Obtains information for physicians and provides prompt response and followup.
• Notifies the technologist in the performing area that their outpatient has arrived and checks in scheduled appointments.

Assists with maintenance and orderliness in the patient care areas.

• Keeps the transport equipment clean neat and orderly.
• File drawers are labeled orderly and stocked.
• Completes other cleaning tasks as assigned empties trash confidential bins.
• Maintains cleanliness for computers and countertops.
• Checks and fills printers with paper.

Transports patients to and from clinical ancillary and support areas. Transfers patients to and from beds wheelchairs or stretchers.

• Follows established departmental policies and procedures Standard Safety Precautions and uses exceptional customer service to ensure delivery of services within an established time frame.
• Verifies that the patient identification bracelet is correct and/or seeks assistance to obtain the correct bracelet.
• Communicates with appropriate personnel regarding transportation ofpatients when the patient is leaving or returning to the unit or procedure area to ensure the safe transition of care for the patient.
• Assists with meeting patient care needs.

Completes inventory of supplies and materials.

• Checks supply inventory and orders supplies according to par levels.
• Monitors supplies for outdates and disposes of outdated material correctly.

Clerical Support.

• Downloads CDs into the electronic health record.
• Preparesimaging studies for continuation of care by creatinga CD or electronic transmission through PACs.
• Assures that requests for facsimile copies are referred to HIM.
• Provides phone communication with selected department or agencies.
• Demonstrates use of computer for performing tasks and confidentially managing electronic patient information.

Schedule:

Monday Friday 8:00 a.m. to 4:30 p.m.

Job Description:

Job Requirements

Education

• High school diploma General Educational Development (GED) or equivalent required.
• Completion of Medical Terminology preferred.

Experience

• 612 months previous customer services experience preferred.
• Previous patient care contact preferred.

License/Certifications

• Current American Heart Association Basic Life Support (BLS) strongly preferred at time of hire required within 3 months of hire.

Skills/Knowledge/Abilities

• Skilled in critical thinking problem solving and sound judgment.
• Strong verbal communication skills for positive interaction with staff and customers required.
• Customer service skills necessary to provide service excellence through verbal and written communication.
• Ability to operate a computer keyboard mouse and navigate standard office applications (Microsoft Word Excel Outlook).
• Knowledge of medical terminology.
• Ability to provide quality customer service.
• Ability to operate general office equipment including multiline phone system and proper phone etiquette.
• Ability to transport/escort patients and guests/family members safelyto appropriate locations.
• Ability to multitask and work independently with interruptions.

Physical Requirements

Weight Demands

• Medium Work Exerting up to 50 pounds of force.

Physical Activity

• Not neccessary for the position 0:
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed 133:
  • Balancing
  • Crouching
  • Distinguish colors
  • Sitting
  • Stooping/bending
  • Twisting
• Frequently Performed 3466:
  • Carrying
  • Fingering/Touching
  • Grasping
  • Keyboarding/typing
  • Lifting
  • Pulling/Pushing
  • Reaching
  • Repetitive Motions
  • Speaking/talking
  • Standing
  • Walking
• Constantly Performed 67100:
  • Hearing
  • Seeing/Visual

Job Hazards

• Not Related:
  • Electrical Shock/Static
  • Radiation NonIonizing (Ultraviolet visible light infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations
• Rare 133: Physical hazards (noise temperature lighting wet floors outdoors sharps) (more than ordinary office environment)
• Occasionally 3466:
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Radiation Alpha Beta and Gamma (particles such as Xray Cat Scan Gamma Knife etc)
• Frequent 67100:
  • Chemical agents (Toxic Corrosive Flammable Latex)
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
• Note: Safety Officer can assist with identification of job hazards.

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa more than 30 clinic locations a nursing and allied health college and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891 service to our communities has been a top priority. Financial assistance health education outreach to our diverse communities and populations and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race color religion sex age national origin disability veteran status sexual orientation gender identity or any other classification protected by Federal state or local law.