Assistant Shift Manager - Slots

Why Ballys

Ballys Corporation is a global casinoentertainment company with a growing omnichannel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a firstinclass sports betting platform and Bally Casino a growing iCasino platform.

With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

Implements approved company policy and supervises the operation of the slot machines and performance of Slot personnel during assigned shift.
Assist in training and equitable treatment of staff.
Promotes positive customer relations.
Assist in scheduling of Slot Service Hosts
Assist in the performance of Slot Service Host duties when business demands.
Resolves minor guest complaints through the use of our service recovery procedures with a sense of urgency and empathy with approved levels of authority
Keeps slot areas clean secure and well maintained.
Knowledgeable of the Indiana Gaming regulations as well as the companys internal controls policies and procedures
Must be able to work in an environment with secondhand smoke and loud noise
Must be able to stand and walk for prolong periods of time 7 hours).
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours holidays and weekends.
Other duties may be assigned at any time.

Responsibilities:

Yes Manages subordinate of 5 to 10 Slot Service Hosts in the Slot department. Is responsible for the overall direction coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Assumes the responsibilities of the Slot Service Shift Manager in their absence under the direction of the Manager of Slot Operations

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and/or ability required. Two to four years experience in the Slot Operations Department. Knowledge in assisting patrons in the use of slot machines. Regularly required to stand & walk. Frequently is required to climb or balance and lift and/or move up to 25 pounds. Occasionally required to sit and stoop kneel crouch or crawl. Vision abilities required by this job include close & distance vision color & peripheral vision depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a smoking environment. Must be proficient in Microsoft Word and Excel.

Whats in it for you:

Competitive Salary with annual performance reviews

Comprehensive health coverage plan that includes medical dental and vision

401(K)/ Company Match

Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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Required Experience:

Manager