Account Manager 29586

Job Summary

Supports the functions of the Sales & Marketing Departments within BSE in managing assigned customer account relationships and focuses on opportunity prospects and accounts. Promotes Border States Electrics products services and capabilities to maximize customer sales potential. Regularly calls on assigned accounts develops new accounts inputs cost savings documentation coordinates sales strategies with preferred vendors actively manages and directs company sales and support resources and provides input to the pricing and purchasing departments on competitive issues related to price margin strategy product evaluations electrical code requirements inventory requirements and other related sales marketing and service functions.

Responsibilities

Essential Functions

• Meets or exceeds the sales goals which are established.
• Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and crosssell opportunities.
• Meets and exceeds daily outreach expectations through a consistent process in a structured account planning environment.
• Identifies targeted opportunities that align to active promotions and new / increased capabilities.
• Prospects validates and converts new opportunity prospects by identifying and targeting appropriate influencers and positioning company appropriately vs. competition.
• Understands customer business objectives & translates into a company differentiated advantage.
• Translates customer business objectives into a company differentiated advantage by understanding desired customer business outcomes.
• Keeps current with company offerings value advantage & competitive landscape.
• Guides high opportunity accounts to Senior Account Manager when appropriate.
• Ensures quality customer support through expediting pricing followup returns and other services as required.
• Provides customers with timely followup on technical inquiries and requests; this may be needed after business hours as well.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Directs the use of marketing tools technical specialists and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
• Coordinates sales strategies with preferred vendors to maximize customer sales potential.
• Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products markets and specialist team opportunities for BSE.
• Participates in and advises sales management on the implementation and success of marketing plans and strategies.
• Provides input to other sales and marketing staff on customer needs and concerns regarding pricing products customer service and support competition procedures and market / customer potential.
• Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy product evaluations electrical code requirements inventory requirements and other related sales marketing and service functions.

Nonessential Functions

• Advises CFS staff on changes in customer credit worthiness.
• Advises CFS in any changes in customer management or ownership.
• Penetrates and grows rest of market opportunity as needed.
• May develop quotations for customers within the company profit objectives and guidelines.
• Leads and attends sales and product meetings and technical training programs as required.
• Attends and assists with sales meetings trade shows and training programs as needed.
• Coordinates with the Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing shipping delivery or other credit areas as needed.
• Entertains clients as needed.

Qualifications

• Fouryear business sales marketing or trade degree or the equivalent in related work experiences.
• Twoyears of prior distribution customer service marketing quotation or sales experience preferred.
• Experience with contract negotiation.
• Experience with presenting in front of a large group.
• Ability to read write and speak in English required.
• Prefer strong working knowledge of PC for Windows Microsoft Office (Excel Word Access and PowerPoint) Internet Email and SAP software.

Skills and Abilities

• Consistently provides responsive quality service to meet and exceed customer expectations.
• Technical competence in understanding electrical systems.
• Excellent interpersonal written and verbal communication skills.
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent accurate responsive and engaged.
• Ability to read a oneline diagram (electrical drawings).

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 33 Frequently34 66 Continuously: 67 100

• Lift from Waist:
  • < than 10 lbs. Not at all
  • 10 to 25 lbs. Not at all
  • 26 to 50 lbs. Not at all
  • 51 to 75 lbs. Not at all
  • 75 to 100 lbs. Not at all
  • 100 lbs. Not at all
• Lift from Floor:
  • < than 10 lbs. Frequently
  • 10 to 25 lbs. Frequently
  • 26 to 50 lbs. Frequently
  • 51 to 75 lbs. Not at all
  • 75 to 100 lbs. Not at all
  • 100 lbs. Not at all
• Carried for Distance:
  • < than 10 lbs. Not at all
  • 10 to 25 lbs. Not at all
  • 26 to 50 lbs. Not at all
  • 51 to 75 lbs. Not at all
  • 75 to 100 lbs. Not at all
  • 100 lbs. Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) Continuously
• Standing (for sustained periods of time) Frequently
• Walking (moving about on foot to accomplish tasks) Frequently
• Bending/stooping (downward and forward) Frequently
• Crawling (moving about on hands and knees or hands and feet) Not at all
• Climbing/Walking Stairs (ascending or descending) Frequently
• Reaching (extending arms in any direction) Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s) Occasionally
• Balancing (maintaining body equilibrium to prevent falling) Occasionally
• Repetitive motion (substantial movement (motions) or the wrists hands and/or fingers) Continuously
• Pivoting (movement in any direction with one foot keeping the other in contact with the floor) Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) Continuously
• Fingering (picking pinching typing; working with primarily fingers and not whole hand) Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) Continuously
• Driving (the control and operation of a motor vehicle) Frequently
• Desk work (work usually performed at a desk) Frequently
• Use of a computer Continuously
• Use of a telephone Continously
• Hearing (Perceiving the nature of sounds at normal speaking levels) Continuously
• Exposure (to adverse weather & temperature conditions) Occasionally
• Travel (travel needed to perform job duties) Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employers discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.