Customer Service Agent - Utilities
Customer Service Agent - Utilities
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
Provide a reliable and trustworthy customer service to one of UKs largest energy provider.
Identify and understand customer needs to consistently provide a high quality service.
Follow clear instructions and guidelines to investigate resolve and process high volume customer enquiries in a timely and effective manner.
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
Provide accurate information on products and services to clients to ensure consistency across the organisation.
Promote and crosssell the UK clients products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
Operate customer related information systems to maintain and secure records.
Contribute to the success of the team and the business by achieving personal targets. Adhere to the company and department standards policies and procedures.
Qualifications :
Qualifications and Experience
Minimum requirement Grade 12
Minimum of 612 months Call Centre experience
Additional Information :
Required Skills:
Computer literacy
Proficient in MS Word Email and good typing speed
Neutral accent with excellent verbal and written English communication skills Competencies:
Customer orientation
Results Driven
Quality focus Planning organizing and prioritizing
Ability to work under pressure
Ability to adapt to constant changes
Ability to work in teams
Conflict resolution
Empathetic
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
