Director IT Data Center Operations

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse talented people to join Alcon. As a Director IT Data Center Operations you will be trusted to lead and manage a comprehensive and global suite of connectivity and data center services that are critical to the organizations operations. This role involves overseeing a team responsible for ensuring the stability availability and performance of the global IT infrastructure which includes Network Operations Centers WAN/LAN/Voice services Data Centers and monitoring platforms. The Director is responsible for developing and executing strategies that align with business objectives managing significant OPEX and CAPEX budgets driving largescale IT projects and ensuring service excellence in a 24/7 operational environment. You will serve as the primary liaison between IT and vendors fostering partnerships that optimize the technological landscape while controlling costs at Fort Worth TX. In this role a typical day will include:

• Leads and mentors a team of senior managers and engineers responsible for delivering endtoend services across multiple IT domains including data centers WAN LAN voice and monitoring tools.
• Oversees the Network Operations Center ensuring 24/7 support and operational excellence for the global network covering 100 enterprise sites and 5 key data centers.
• Manages WAN and LAN services including architecture engineering and lifecycle management ensuring network connectivity and performance meet organizational needs.
• Directs data center operations across local and global facilities providing design implementation and hosting services and supporting the Fort Worth campus with over 5000 users.
• Owns voice services including all telecommunication infrastructure and ensures integration with other network services.
• Governs monitoring and observability services guiding the development of an integrated platform that supports both infrastructure and application performance monitoring.
• Oversees largescale projects including hardware refreshes and network redesigns managing a CAPEX budget of over $7 million and an OPEX budget of $11 million.
• Drives IT service management processes in alignment with ITIL standards focusing on incident change problem and request management.
• Ensures alignment with procurement standards for RFPs manages vendor relationships and negotiates contracts with hardware and service providers.
• Develops and maintains operational KPIs and SLAs ensuring all services are delivered within performance and financial targets with a focus on reducing Total Cost of Ownership (TCO).
• Leads the development of technology strategies for futureproofing the infrastructure focusing on scalability efficiency and alignment with business goals.

Preferred Qualification:

• Masters Degree preferred

WHAT YOULL BRING TO ALCON:

• Bachelors Degree or Equivalent years of directly related experience (or high school 18 yrs; Assoc.14 yrs; M.S.7 yrs; PhD6 yrs)

• The ability to fluently read write understand and communicate in English
• 10 Years of Relevant Experience
• 6 Years of Demonstrated Leadership

HOW YOU CAN THRIVE AT ALCON:

• Join Alcons mission to provide toptier innovative products and solutions to enhance sight & enhance lives.
• Grow your career and see your impact in a highly collaborative and diverse environment.
• Alcon provides robust benefits package including health life retirement flexible time off and much more!
• Relocation assistance: No
• Sponsorship available: No

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Alcon is an Equal Opportunity Employer and participates in EVerify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.